FT Center Store Manager (H)

Location: Kannapolis, NC, USA – Store 00755 (Grocery Department)

Primary Purpose

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

Duties and Responsibilities

• Manage the Grocery Department, including hiring, training and developing department associates.
• Supervise the performance of all duties and responsibilities of department associates and provide ongoing performance management, training, and timely formal performance appraisals for direct reports.
• Daily management of labor (i.e., expected labor) and coaching of associates to achieve productivity expectations.
• Provide leadership and motivation within the store to promote a culture reflective of Food Lion’s Guiding Principles, Core Values, Vision, and Strategy.
• Support the achievement of budgeted financial and operating results.
• Smile and maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, easy, flexible, and friendly service, creating a positive shopping experience.
• Role‑model outstanding, friendly customer service and use product knowledge to offer solutions that meet or exceed customer expectations.
• Control store expenses through proper ordering and care for supplies and equipment.
• Understand and use company tools such as financial reports, Average Cost Inventory System (ACIS), scheduling, productivity, ordering (CAO), and business information systems.
• Ensure department appearance, quality, variety, workplace safety, food safety, and sanitation are consistently maintained.
• Write Grocery Department schedules to provide extraordinary customer service at all times.
• Maintain a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items necessary to manage the Grocery Department.
• Ensure ordering, receiving, preparation, conditioning, and displaying of merchandise are done in accordance with policies and guidelines.
• Observe and correct unsafe conditions that could cause associate or customer accidents.
• Record and report all associate and customer accidents per Food Lion procedures.
• Monitor shrink, ensure inventory accountability, and coach associates to recognize and prevent losses.
• Assist with the bi‑annual physical inventory of product on hand.
• Ensure all advertising, sales‑promotion materials, and signage applicable to the Grocery Department are properly utilized.
• Ensure compliance with local, state, and federal regulations.
• Adhere to all company guidelines, policies, and standard practices.
• Maintain security standards.
• Successfully complete Computer Based Training (CBT), training packets, and training aid courses.
• Provide recognition of accomplishments and constructive counseling as needed to achieve customer satisfaction and drive store sales.
• Perform all other duties as assigned.

Qualifications

• High school graduate or equivalent preferred.
• Excellent interpersonal, organizational, communication, and customer service skills.
• Good understanding of store operations preferred.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Ability to lead and direct others.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
• Must be accredited by the National Registry of Food Safety Professionals or a similar accrediting organization as a “Certified Food Safety Manager,” or be willing to attend company‑provided training and achieve accreditation within the first 90 days of employment; accreditation must be maintained while employed in a position requiring it.

Physical Requirements

• Ability to use computers and other communication systems required to perform job functions.
• Ability to use handheld computers for orders, mark‑downs, scan‑outs, and inventory.
• Stand 100% of the time, frequently walking short distances.
• Ability to push or pull up to 2,000 lb using a pallet jack or float.
• Perform repetitive hand and arm motions.
• Bend and lift products weighing up to 15 lb continuously, 25 lb frequently, and approximately 100 lb on occasion.
• Handle a variety of substances associated with cleaning, packaging materials, and household cleaners.
• Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level.
• Meet established volume activity standards for the position.
• Tolerate working in extreme hot or cold temperatures for up to 20 minutes at a time.
• Sufficient visual ability to check invoices, dates, and other written documents.