FT Center Store Manager (H)

Category/Area of Expertise: Retail Operations | Job Requisition: 553413 | Store Code: Store 02868 | Location: Travelers Rest, SC

About the role

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

Responsibilities

• Manage the Grocery Department, including hiring, training and developing department associates.
• Supervise performance of department associates, provide ongoing performance management, training, and conduct timely formal performance appraisals.
• Daily management of labor and coaching of associates to achieve productivity expectations.
• Provide leadership and motivation within the store to promote a culture reflective of Guiding Principles, Core Values, Vision and Strategy.
• Support the achievement of budgeted financial and operating results.
• Maintain an enthusiastic customer‑focused atmosphere, delivering fast, easy, flexible, and friendly service.
• Role model outstanding customer service and use product knowledge to offer solutions that meet or exceed expectations.
• Control store expenses through proper ordering, care for supplies and equipment.
• Utilize company tools such as financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems.
• Ensure department appearance, quality, variety, workplace safety, food safety, and sanitation are consistently maintained.
• Write Grocery Department schedules to provide extraordinary customer service at all times.
• Oversee scheduling, sales, projections, wage percent, interviewing, hiring, training, and other management tasks.
• Ensure ordering, receiving, preparation, conditioning, and display of merchandise follow policies and guidelines.
• Observe and correct unsafe conditions; record and report associate and customer accidents per Food Lion procedures.
• Monitor shrink, coach associates to prevent losses, and assist with bi‑annual physical inventory.
• Utilize advertising, sales promotion materials, and signage appropriately for the Grocery Department.
• Ensure compliance with local, state, and federal regulations and adhere to company policies and standards.
• Maintain security standards and successfully complete required training courses.
• Provide recognition of accomplishments and constructive counseling to achieve customer satisfaction and store sales.
• Perform all other duties as assigned.

Qualifications

• High school graduate or equivalent preferred.
• Excellent interpersonal, organizational, communication, and customer service skills.
• Good understanding of store operations preferred.
• Ability and willingness to learn multiple tasks and technical requirements.
• Ability to use technical information to solve problems.
• Ability to lead and direct others.
• Must meet minimum age requirements for specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
• Must be accredited by the National Registry of Food Safety Professionals or similar organization as a Certified Food Safety Manager, or be willing to attend company‑provided training and achieve accreditation within the first 90 days; accreditation must be maintained while employed in a position requiring it.

Physical Requirements

• Use computers and communication systems required for job functions; operate hand‑held computers for orders, markdowns, scan outs, and inventory.
• Stand 100% of the time, frequently walking short distances.
• Push or pull up to 2,000 pounds using a pallet jack or float.
• Perform repetitive hand and arm motions.
• Bend and lift products weighing up to 15 lb continuously, 25 lb frequently, and approximately 100 lb on occasion.
• Handle various cleaning and packaging substances and household cleaners.
• Frequent reaching and grasping at waist level; occasional reaching above shoulder or below waist.
• Meet established volume activity standards for the position.
• Tolerate extreme hot or cold temperatures for up to 20 minutes at a time.
• Have sufficient visual ability to check invoices, dates, and other written documents.