FT - AM Houseperson - Westin Tempe

At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply connected to and proud of the exceptional experiences we provide for our guests. We know our associates are the shining stars of what we do and encourage you to bring your true self to work every day. We celebrate you and cheer you on as you shine bright in your career journey, offering health & wellness programs, best-in-class learning and development, and travel discounts.

About the role

A Houseperson plays a key part in servicing our guests around the beautiful hotel. This role involves maintaining cleanliness in guest floor corridors, foyers, stairwells, and public vending areas, as well as assisting Room Attendants to uphold Crescent's high standards of quality. The position requires a friendly, courteous, timely, and professional approach to ensure an extremely high level of guest satisfaction.

Responsibilities

• Assure cleanliness of guest floor corridors, foyers, stairwells, and public vending areas.
• Assist Room Attendants in maintaining Crescent's high standards of quality.
• Assist with removal of trash and linen from guest rooms during high occupancy turnover.
• Assist Shampooers with relocation of furniture.
• Respond to guest questions and provide assistance, directions, and information as requested.
• Report all suspicious persons, activities, and hazardous conditions to the Safety/Security Department.
• Provide instruction and/or guidance for guest and team member safety in fire or other emergency situations.
• Perform other duties as assigned, such as assisting Room Attendants when requested.

Requirements

• Ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Ability to communicate well with guests.
• Willingness to “pitch-in” and help co-workers with their job duties as a team player.
• Ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time (lifting may include equipment or furniture weighing up to 100 lbs).
• Ability to comprehend and follow instructions from a supervisor.
• Knowledge of stain removal, chemical cleaning agents, and operation of different types of equipment.
• Ability to learn and apply Hazardous Chemical and Performance For Excellence training standards during the new hire introductory period.
• Basic ability to comprehend the English language for safety and security reasons (e.g., understanding product safety labels and emergency instructions).

Benefits

• Team Member and Family Room Discounts for both Crescent Hotels and Resorts and Marriott Hotels.
• Flexible Schedules.
• Career Growth & Development.
• Insurance Benefits available for both Full-Time and Part-Time Team Members.
• 401k Plan and Company Match Program.
• Vacation Pay / Sick Pay for Full-Time and Part-Time Team Members.
• Holiday Pay for Full-Time Team Members.
• Amazing Recognition Programs and Community Outreach (Giving Back).
• Tuition Reimbursement.

Schedule

AM availability, including weekends and holidays.