FST Level 3 (HSIJ and Wide Format)

This position is a remote role within the Dallas, Texas area and requires travel throughout the United States.

About the Company

At FUJIFILM North America Corporation, we offer opportunities across five operating divisions: Imaging (one-time-use cameras, digital printing equipment, instax™), Electronic Imaging (digital cameras, lenses, accessories), Optical Devices (optical lenses for broadcast, cinematography, videography, and industrial markets), Business Innovation (office and commercial print solutions, digital transformation), and Industrial Products (data storage solutions). The Business Innovation Division is the largest graphic distributor in the U.S., delivering state-of-the-art solutions for Digital Printing, Production Toner Solutions, Office A3/A4 MFP Products, Packaging, and traditional Offset printing. We are also the industry leader in Color Standardization and G7 implementation. Fujifilm is globally headquartered in Tokyo with over 70,000 employees and is guided by the Group Purpose of “giving our world more smiles.”

Responsibilities

• Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution.
• Analyze and evaluate equipment performance.
• Install and remove equipment and systems as required.
• Install required modifications and engineering changes to ensure equipment meets specifications and maximizes customer productivity.
• Perform pre-installation assessment and site inspection on equipment in accordance with requirements.
• Provide customer phone support as needed.
• Provide technical support to other technicians as needed.
• Assist sales in demos and/or customer visits.
• Work with the scheduler team to manage and perform preventative maintenance on trained equipment.
• Develop strong business relationships with customers and client personnel.
• Complete all required reporting procedures related to maintenance and repair of equipment.
• Accurately and timely complete all administrative tasks, accounting for time and activity through the proper tracking system.
• Monitor and manage the return of all parts.
• Attend training classes to develop knowledge and skills for servicing supported equipment and advancing to a Level 4 position.
• Perform weekend work and overtime as needed for installations, service calls, and training.
• Communicate technical and escalated issues to the Regional Service Manager and Technical Service Manager.
• Perform related duties as assigned by manager.

Requirements

• 5 or more years of field service experience with industry-related product lines.
• High School diploma or GED equivalent.
• Working knowledge of electronics or 2+ years of field territory assigned experience.
• Computer skills with emphasis on operating systems and hardware.
• Excellent communication skills (both verbal and written), working knowledge of Microsoft applications, and outstanding customer service.
• Ability to work with cross-functional teams.
• Strong analytical and research capabilities to evaluate opportunities and challenges.
• Valid state driver’s license (Real ID compliant) and passport.
• Ability to travel extensively.

Preferred Qualifications

• Bachelor’s Degree or equivalent experience and training.
• Relevant experience with the specific product line the position targets.
• Outstanding communication, interpersonal, and leadership skills.
• Excellent organizational and time management skills.
• Understanding of the importance of communication and its role relative to the customer.

Pay

$35–$39 per hour depending on experience.

Benefits

• Medical, Dental, and Vision insurance.
• Life Insurance.
• 401k.
• Paid Time Off.