FST Level 3 (HSIJ and Wide Format)

About the Company

At FUJIFILM North America Corporation, we deliver solutions across five operating divisions: Imaging (one-time-use cameras, digital printing equipment, instax™), Electronic Imaging (digital cameras, lenses, accessories), Optical Devices (lenses for broadcast, cinematography, videography, industrial markets), Business Innovation (office and commercial print solutions, digital transformation), and Industrial Products (data storage solutions). The Business Innovation Division is the largest graphic distributor in the US, specializing in Digital Printing, Production Toner Solutions, Office A3/A4 MFP Products, Packaging, traditional Offset printing, Color Standardization, and G7 implementation. Fujifilm is globally headquartered in Tokyo with over 70,000 employees and is guided by the Group Purpose of “giving our world more smiles.”

About the Role

This Level 3 Field Service Technician will report to the Regional Support Manager and will service and maintain either multiple product lines supported by the GCD service team or a high-speed inkjet product line. The role requires extensive travel throughout the United States and is remote within the Los Angeles, CA area.

Responsibilities

• Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution.
• Analyze and evaluate equipment performance.
• Install and remove equipment and systems as required, including modifications and engineering changes to ensure equipment meets specifications and maximizes customer productivity.
• Perform pre-installation assessment and site inspection on equipment in accordance with requirements.
• Provide customer phone support and technical support to other technicians as needed.
• Assist sales in demos and customer visits.
• Manage and perform preventative maintenance on trained equipment in coordination with the scheduler team.
• Develop strong business relationships with customers and client personnel.
• Complete all required reporting procedures related to equipment maintenance and repair, including administrative tasks, time tracking, and parts management.
• Attend training classes to develop knowledge and skills for servicing GSD-supported equipment and advancing to a Level 4 position.
• Perform weekend work and overtime as needed for installations, service calls, and training.
• Communicate technical and escalated issues to the Regional Service Manager and Technical Service Manager.
• Perform related duties as assigned by manager.

Requirements

• 5 or more years of field service experience with industry-related product lines.
• High School diploma or GED equivalent; working knowledge of electronics or 2+ years of field territory experience.
• Computer skills with emphasis on operating systems and hardware.
• Excellent communication skills (verbal and written), proficiency in Microsoft applications, and outstanding customer service.
• Strong analytical and research capabilities to evaluate opportunities and challenges.
• Valid state driver’s license (Real ID compliant) and passport.
• Ability to travel extensively.

Preferred Qualifications

• Bachelor’s Degree or equivalent experience and training.
• Relevant experience with the specific product line targeted for this position.
• Outstanding communication, interpersonal, and leadership skills.
• Excellent organizational and time management skills.
• Understanding of the importance of communication in customer relationships.

Pay

$35-$39 per hour depending on experience.

Benefits

• Medical, Dental, and Vision insurance.
• Life Insurance.
• 401k.
• Paid Time Off.