FSS Intern

About the role

The Family Support Services ("FSS") co-op at Gift of Life Donor Program supports the after-care support services program of the area’s Organ and Tissue Transplant Network. This role involves assisting donor families, transplant recipients, and community organizations.

Responsibilities

• Fulfills Donor Recognition Kit ("DRK") requests—Obtains daily DRK requests, personalizes DRKs as per family request, and sends via UPS.
• Makes initial and ongoing outreach contact in a timely manner, demonstrating multiple and reasonable attempts to reach the family. Assesses unique bereavement needs and researches and identifies appropriate community support options.
• Acts as liaison between donor families and transplant recipients. Reads donor family and recipient correspondence for confidentiality concerns.
• Represents FSS with donor families, transplant centers, and the general public. Answers questions, reviews concerns, and responds to requests from donor families, transplant centers, and Organ Procurement Organizations who call Gift of Life spontaneously.
• Researches and refers donor families to outside agencies or therapists for non-grief-related counseling.
• Participates in 3-4 bereavement support group meetings in collaboration with FSS counselor. Meetings may be held in-person or via zoom.
• Social Media Monitoring and Engagement—Serve as administrator for a private Donor Family Facebook group. Post meaningful content and engage with group members. Assist new members with registering for the group.
• Assess team's counseling availability each month. Schedule and complete intake assessments for new counseling clients. Assign clients to FSS Counselors for counseling.

Requirements

• College student majoring in social work, counseling psychology, or other related field.
• Professional writing and interpersonal communications skills.
• Experience working in a professional office environment.
• The ability to travel and work throughout the Gift of Life service area for special events.
• Microsoft Office competencies including Excel and PowerPoint.
• Must be able to bend, twist, lift, and climb to set up a variety of displays, lift materials weighing 30 pounds, and stand/sit for long periods of time.

Qualifications

• Recommended qualifications include:
• College student majoring in social work, counseling psychology, or other related field.
• Professional writing and interpersonal communications skills.
• Experience working in a professional office environment.
• The ability to travel and work throughout the Gift of Life service area for special events.
• Microsoft Office competencies including Excel and PowerPoint.
• Must be able to bend, twist, lift, and climb to set up a variety of displays, lift materials weighing 30 pounds, and stand/sit for long periods of time.

Skills

• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office applications.

Benefits

Gift of Life Donor Program offers a supportive and collaborative work environment, opportunities for professional growth, and competitive compensation.

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible and may involve some evening and weekend hours to accommodate special events and support groups.