FSS Case Manager I

About the role

The Family Support Services Case Manager I plays a critical role in improving health, educational, and life outcomes for vulnerable youth and families in the community. The position provides comprehensive, trauma-informed case management services to pregnant and parenting adolescents and families. The role works as part of a multidisciplinary care team to deliver integrated health and social services, promote positive child and family outcomes, and support clients in achieving individualized goals. Services are delivered in clinics, homes, schools, and community settings.

Responsibilities

• Provide case management services to up to 28 families per month in accordance with program and contract requirements.
• Develop individualized service plans addressing health, psychosocial, educational, vocational, and financial goals.
• Monitor client progress and adjust service plans as needed.
• Conduct regular client engagement (minimum of two contacts per month).
• Conduct psychosocial assessments with pregnant and parenting clients.
• Administer depression, developmental and Social Determinants of Health (SDOH) screenings.
• Identify client needs and coordinate appropriate internal and community referrals.
• Provide supportive counseling and parenting education as needed.
• Conduct home visits to maintain engagement and assess the family’s living environment. Telehealth visits are also conducted as needed.
• Link clients to the school systems including high school completion, continuation programs, and vocational programs.
• Assess eligibility and coordinate supportive services (childcare, transportation and ancillary services for Cal Learn clients).
• Educate clients on pregnancy, child development, parenting, nutrition, family planning and educational options.
• Ensure coordination of and access to TVHC Medical, Dental, Behavioral Health, and Specialty care services including TVHC wellness programs as needed.
• Collaborate with TVHC providers as needed to offer integrated services for families enrolled.
• Participate in individual and group supervision by presenting client cases to assess needs and develop interventions.
• Maintain active referral network of community resources and services for clients within Southern Alameda County.
• Facilitate individual and group support sessions in person or virtual in clinics, schools, or community settings.
• Assist with outreach to identify and enroll eligible clients into the program.
• Maintain accurate, timely, and confidential case documentation.
• Participate in chart audits and quality assurance monitoring.
• Ensure compliance with program standards and contractual requirements.
• Participate in internal and external trainings.
• Support program activities and community partnerships.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in social work, psychology, or human services; OR
• Associates degree with two (2) years of case management experience in health and human services; OR
• Minimum of four (4) years of case management experience in health or human services.
• Experience working with adolescent population.
• Bilingual in English/Spanish required.

Qualifications

• Strong commitment to working with diverse adolescent and family populations.
• Cultural humility and sensitivity to diverse family structures and experiences.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to communicate effectively and build effective working relationships.
• Ability to clearly document service plans, reports, memos, etc.
• Ability to maintain accurate documentation and meet deadlines.
• Knowledge of confidentiality standards and ethical practices.
• Knowledge of trauma-informed care principles.
• Knowledge and understanding of health information related to parenting and pregnancy.
• Ability to work independently and collaboratively in a team environment.
• Ability to work on an interdisciplinary basis with school system and health teams.
• Ability to meet or exceed the Service Excellence Standards of TVHC, Inc.
• Ability to travel between various sites and locations as directed by the program.

Benefits

• Medical (100% paid co-payments, premiums, etc.)
• Dental
• Vision (including dependent and domestic partner coverage)
• Generous paid leave benefits including holidays
• Flexible Spending Accounts
• Retirement plans with an Employer match
• Tuition reimbursement
• Monthly treats
• Pet insurance

Pay

$32.19 - $35.17 per hour, depending on experience. This position is represented by SEIU, with compensation and benefits determined by the terms of the Collective Bargaining Agreement (CBA). Salary is based on the wage scales outlined in the agreement. Beyond base pay, TVHC provides a comprehensive compensation package that supports the health, wealth, and career development of our employees.

Schedule

This is a full-time position, working 40 hours per week, typically Monday through Friday, with occasional Saturday hours.