FSO - Cons - TC - Tech&Platforms-FSRT-NFR- ServiceNow IRM - Manager - Multiple Positions - 1718130

About the role

Help financial institution clients modernize systems, processes, and products to enhance business and customer-facing platforms and services to support high performance in a rapidly changing, competitive environment. Leverage eGRC platforms, Microservices, Cloud, API Management, and open-source technologies to enable end-to-end automation with safe and sound architecture at optimum cost.

Responsibilities

• Manage implementations and developing, investing, and maintaining thought leadership with deep subject matter expertise related to the ServiceNow platform or similar GRC platforms, product capabilities, and complementary technologies in a client-consulting environment, including Integrated Risk Management (Policy & Compliance, Risk Management, Audit Management), Third-party Risk Management (TPRM), Business Continuity Management (BCM), Environmental, Social and Governance (ESG), Service Portal/Employee Center, NOW Experience, and UI Builder.
• Manage technical aspects of offering development, project delivery, and solution delivery on the platform.
• Manage technical team on implementation project teams, directing other technical consultants and testers.
• Assist Engagement Lead in workshops to gather agile user stories/epics/features using Agile or client-preferred Agile software.
• Direct clients on best practices across ServiceNow products or similar GRC platforms.
• Develop Offerings, Solutions, and Designs for product implementations.
• Deliver Application UI Configuration and Workflow Configuration.
• Develop client-specific reporting needs, including Performance Analytics.
• Interface with ServiceNow technical product teams as needed.
• Create and deliver solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards.
• Collaborate and contribute to creating, deploying, and maintaining Technical Best Practices and Standards.

Requirements

• Must have a Bachelor’s degree in Management Information Systems (MIS), Information Technology, Computer Science, Engineering, Business, Applied Science, Operations Management, or a related field and 5 years of progressive, post-baccalaureate work experience. Alternatively, will accept a Master’s degree in Management Information Systems (MIS), Information Technology, Computer Science, Engineering, Business, Applied Science, Operations Management, or a related field and 4 years of work experience.
• Must have 4 years of experience in one of the following: · Working at a financial services company (such as wealth asset management, banking & capital markets, and/or insurance company) within ServiceNow implementations; OR · Working as a ServiceNow and/or Finance consultant to a financial services company (such as wealth asset management, banking & capital markets, and/or insurance company).
• Must have 4 years of ServiceNow implementation experience with IRM (GRC) implementations in a client consulting environment.
• Must have 2 years of experience with ServiceNow Platform end-to-end delivery processes and functional and technical knowledge of the ServiceNow IRM (GRC) best practices.
• Must have 2 years of experience in all the following: · Assisting with client workshops to gather agile user stories, epics, and features using ServiceNow Agile or client-preferred Agile software; · Translating business requirements into ServiceNow solutions, including gathering business and technical requirements, and planning and execution of testing of architectural, data and system integration components; AND · Enterprise Risk Management and GRC tools.
• Must have 2 years of experience designing or conducting assessments in a risk management program, including: risk governance, risk appetite and risk tolerance; risk assessment; risk mitigation strategies; integration of risk management and business planning processes; and integration of risk management functions.
• Must have 2 years of experience leading a team of technology professionals.
• Must have 2 years of experience leading project teams engaged in compliance or risk activities, including: risk management control frameworks; implementation of GRC tools; conducting compliance assessments; and creating action plans for compliance programs.
• Must have 3 years of experience in all of the following: · IT Transformation including ServiceNow Systems Implementation; · Workflow design, configuration and testing on platforms including ServiceNow and/or similar.
• Must have 2 years of experience in 1 of the following: · Business and technical requirements gathering; or · Technical Design, Configuration, and Testing.

Qualifications

• Requires travel up to 20%, of which 5% may be international, to serve client needs.

Skills

• Must have 4 years of experience in ServiceNow implementation experience with IRM (GRC) implementations in a client consulting environment.
• Must have 2 years of experience with ServiceNow Platform end-to-end delivery processes and functional and technical knowledge of the ServiceNow IRM (GRC) best practices.
• Must have 2 years of experience in all the following: · Assisting with client workshops to gather agile user stories, epics, and features using ServiceNow Agile or client-preferred Agile software; · Translating business requirements into ServiceNow solutions, including gathering business and technical requirements, and planning and execution of testing of architectural, data and system integration components; AND · Enterprise Risk Management and GRC tools.
• Must have 2 years of experience designing or conducting assessments in a risk management program, including: risk governance, risk appetite and risk tolerance; risk assessment; risk mitigation strategies; integration of risk management and business planning processes; and integration of risk management functions.
• Must have 2 years of experience leading a team of technology professionals.
• Must have 2 years of experience leading project teams engaged in compliance or risk activities, including: risk management control frameworks; implementation of GRC tools; conducting compliance assessments; and creating action plans for compliance programs.
• Must have 3 years of experience in all of the following: · IT Transformation including ServiceNow Systems Implementation; · Workflow design, configuration and testing on platforms including ServiceNow and/or similar.
• Must have 2 years of experience in 1 of the following: · Business and technical requirements gathering; or · Technical Design, Configuration, and Testing.

Benefits

• Base salary: $152,131.00 per year.
• Pension and 401(k) plans.
• Wide range of paid time off options.

Pay

• $152,131.00 per year.

Schedule

• Full time employment, Monday – Friday, 40 - 45 hours per week, 8:30 am – 5:30 pm.