FSM - I9 E-Verify Process

The Field Support Manger-Staffing oversees and maintains operational compliance with all applicable federal, state, and local regulations, company policies and procedures, and accrediting organization standards. The Field Support Manager-Staffing maintains day-to-day supervision and provides development to the Field Support personnel. The Field Support Manager-Staffing serves as the primary point of contact for field escalated issues involving team members, caregivers, field staff, and other customers. The Field Support Manager-Staffing manages ongoing quality, operational excellence and customer service. Essential Duties And Responsibilities Consistently models company’s philosophy of customer service and complianceEstablishes and maintains effective channels of communication within the office as well as with clients, caregivers, field staff, and team membersCollaborates with the Business Development, Recruitment, and Clinical team to ensure appropriate and effective operational methods and best practices are used to support the officeImplements, develops, and oversees best practices, tools, and processes in accordance with company, federal, state, local and accreditation standardsDemonstrates knowledge of company and office policies and proceduresOversees caregiver and field staff onboarding experience including orientation, payroll, credentialing, etc.Ensures caregivers and field staff meet all requirements (including C10) prior to working in thefieldImplements ongoing activities related to Homecare Quality Metrics (HQM) and scorecard managementParticipates in the Compliance Plan Of Correction (CPOC) processInterviews and selects new team membersManages team member development, including coaching, training and continuing educationEffectively oversees office payroll and billing processes with accuracyPerforms payroll and billing quality assurance to ensure that all issues are resolved promptlyOversees medical records management processes in compliance with federal, state and local guidelines or regulationsOversees office spending/delivery costCoordinates responses and processing of unemployment and workers’ compensation claimsMonitors office equipment, supplies and usage, and manages the facility in collaboration with the corporate Real Estate team to ensure the office space is in alignment with building policiesParticipates in office Red Zone meetingsResponsible for working with the Revenue Cycle team at headquarters on the collection process and managing accounts receivableDisplays effective relationship building skillsObtains insurance verifications/denials, authorizations for services, and verifications of eligibility for clientsWorks with the Contracts and Licensing departments to coordinate and maintain proper certifications and licensesManages the grievance processResponsible for entering incident reports into databaseMeets and maintains HIPAA regulations in regards to Protected Health InformationGenerates and utilizes reports; payroll, billing, financial, HR, etc.Performs other duties as assigned Minimum Requirements Undergraduate degree preferred in Business, Marketing, Management, Communications, Public Relations, Human Resources, Healthcare Administration or licensed RNMinimum one year operations or administrative experience in healthcare preferredMust meet federal, state, and local requirementsMust possess and retain knowledge of federal, state, local and accreditation homecare standardsSupervisory experience preferredAbility to effectively elicit from and provide information to all team members, caregivers and clients using strong communication skillsStrong understanding of organizational and financial structureStrong interpersonal skills and ability to work in a dynamic, fast paced environmentStrong organizational skills and attention to detailProficiency with computers, including Microsoft Office Benefits At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits: Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical), Health Advocate Employee Assistance Program, Health Savings Account , 401(k), 401(k) Company Match, Profit Sharing, Short Term Disability, Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death and Dismemberment Insurance, Voluntary Life and Accidental Death and Dismemberment Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Accident Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance, Pet Insurance, MilkStork, Transportation Benefit, Educational Assistance Program, College Partnership Program, Paid Time Off/Company Holidays Benefit eligibility is dependent on employment status. Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. This posting will remain active on job boards for 5 days from date of posting unless there is a good faith basis to extend the posting date. Please note that this pay range represents a good faith estimate of the compensation that will be offered for this position based on the circumstances. The actual pay offered to a successful candidate will take into account a wide range of factors, including but not limited to location, experience, and other variable factors. "Pursuant to the San Francisco Fair Chance Initiative, Amergis will consider for employment qualified applicants with arrest and conviction records"