FROZEN FOOD/CLERK

Responsibilities

• Establish and maintain a safe and clean environment that encourages customers to return.
• Aid the department manager in achieving sales and profit targets.
• Maintain quality assurance standards.
• Embrace Customer 1st strategy and encourage associates to provide excellent customer service.
• Communicate effectively and answer questions about products.
• Respond to customer inquiries about products sold within the department and throughout the store.
• Recommend products to customers based on their needs.
• Inform customers of frozen food specials.
• Check product quality and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with store advertisements and promotions.
• Adhere to food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and log temperatures.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.
• Notify management of customer or employee accidents.
• Report all safety risks, issues, and illegal activities, including: robbery, theft, or fraud.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a reasonable, non-confrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

Qualifications

• Minimum ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Desired retail experience.
• Second language (speaking, reading, and/or writing).
• Ability to work cooperatively in a high-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, non-confrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.