Froster & Joy Creator

About the role

This dual-role position involves both frosting Signature Bundt Cakes to perfection and delivering exceptional service to guests. This is a part-time role with working between 15 to 25 hours throughout the weekends, including some weekdays.

Froster Responsibilities

• Follows NbC proprietary frosting recipe and application methods with precision and achieves productivity goals
• Effectively utilizes measuring instruments, commercial-grade or handheld mixer and pastry bag to frost cakes
• Prioritizes cake pre-orders according to schedule and frosts cakes for walk-in guest orders accordingly
• Ensures an adequate supply of samples and frosted cakes are available for guests in the bakery display case and maintains appropriate frosting and frosted cake par levels
• Adheres to the proper packaging, labeling and storage of frosted cakes as well as product rotation standards, and maintains frosting and refrigeration logs
• Monitors inventory of frosting supplies and notifies management when replenishment is required
• Evaluates baked and frosted cakes to ensure NbC standards are met and informs management of any quality control issues
• Cleans, sanitizes and restocks workstation, ensures frosting supplies are sufficiently prepared for the next shift, and washes any equipment in the absence of the Dishwasher/Utility Employee
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene
• Maintains a consistent work attendance and punctuality record

Joy Creator Responsibilities

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise
• Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration
• Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation
• Assists the Crafter in preparing cake decorations and packaging supplies as needed
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene
• Maintains a consistent work attendance and punctuality record