Front Services Supervisor

Pay and Benefits

Pay Rate: $70,761.12/yr. minimum (depending on experience)
Shift: Grave. Weekends are required.
Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.

Benefits

Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.

Responsibilities

• Operational Supervision: Supervise the daily activities of the transportation, valet, and bell team to ensure services are delivered with high standards of professionalism and efficiency.
• Team Coordination: Assist in scheduling, training, and managing the front services team, ensuring they are well-prepared to meet the day’s demands.
• Guest Interaction: Handle guest inquiries and concerns regarding front services, ensuring issues are resolved to the guest's satisfaction.
• Quality Control: Monitor the quality of work and adherence to customer service standards within the front services teams. Conduct regular checks and provide feedback to team members.
• Safety and Compliance: Ensure compliance with all safety regulations within the front services operations. Assist in maintaining the equipment and vehicles used in front services.
• Administrative Support: Assist the Front Services Manager in administrative duties such as reporting, budget tracking, and resource allocation.

Requirements

• Education and Experience: High School Diploma / GED or equivalent. Two (2) years of experience in front service operations including Valet or Bell. Knowledge of operational logistics related to transportation, valet services, and bell services.
• Licenses and Certifications: Valid Washington State driver’s license (driving record will be checked to meet criteria in “Conditions of Employment”).
• Skills and Abilities: Strong leadership skills with the ability to effectively manage and motivate a team. Excellent customer service skills with a proactive approach to addressing guest needs and enhancing their experience. Strong organizational and multitasking skills, with the ability to manage multiple tasks in a high-pressure environment. Effective communication skills, capable of handling both guest and team interactions with diplomacy and tact. Strong problem-solving abilities, with a knack for quick thinking and resolving issues efficiently.

Qualifications

• Preferred Education and Experience: One (1) year of experience leading others in a supervisory or lead role. Experience working in an integrated Casino Hotel and/or a Forbes or AAA rated property.