Front Services | Front Services Supervisor

Responsibilities

• Coordinate, administer all drives, bell/door, and arrival and departure services.
• Supervise the day-to-day activities of the front service operations to ensure quality standards, services, and guest satisfaction.
• Organize and plan daily arrival and departure strategies.
• Report accidents, injuries, and unsafe work conditions to manager.
• Comply and enforce quality assurance, expectations, and standards.
• Maintain and oversee the safe and efficient flow and cleanliness of all three (3) drives.
• Provide up to date information to Bell staff regarding all hotel activities.
• Monitor luggage delivery times, concerns, challenges.
• Resolve guest concerns and implement resolutions.
• Schedule labor force and assign work for efficient use of equipment and personnel.
• Ensure compliance by all front service personnel with Company and departmental rules, policies, and procedures.
• Ensure an effective staff by interviewing candidates, recommending candidates for hire, preparing and conducting performance evaluations, verbal counseling, and other disciplinary actions.

Qualifications

• Effective supervisory and communication skills.
• Well organized and demonstrated strong problem solving skills.
• Ability to develop strong professional relationships with vendors, guests and employees.
• Ability to communicate effectively and establish and maintain effective working relationships with staff.
• Previous front service operations experience preferred.
• Experience in a unionized environment highly desireable.
• High school education or equivalent.