Front Services Runner

Duties And Responsibilities

• Projects a positive image
• Greets and acknowledges all guests upon arrival and departure
• Opens guest car doors
• Accurately fills out proper documentation, safeguards company assets, uses guests’ names during transactions and allows quick location and retrieval of guest vehicles
• Issues Valet tickets upon arrival according to guidelines
• Inspects and documents vehicular damage
• Processes Valet retrievals as per guidelines
• Keeps office areas, parking lots, lobby area and front drive clean and orderly to ensure that space usage is maximized
• Explains parking options to guests as needed
• Lifts, positions, and removes barricades and signs in order to open or close parking areas
• Actively greets guests and opens doors to hotel
• Executes required guest service standards to ensure guests are happy and well served
• Handles guest luggage and belongings during arrival / departure interactions
• Escorts guests to front desk and guestrooms as needed
• Stores and returns stored guest luggage and belongings as needed
• Actively resolves guest issues and disputes
• Disseminates information to guests regarding the property, hotel, promotions, etc.
• Reduces claims by strict adherence to departmental policies & procedures
• Performs other duties as assigned

  Job Requirements

  • High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
  • Must be eighteen (18) years of age or older
  • Good writing and verbal communication skills required; a skills test will be administered and candidate must achieve at least 70% skills pass rate- required
  • Must have the ability to safely operate automatic transmission vehicles
  • Must be able to lift and carry up to 50 lbs
  • Must be able to complete a timed running test
  • Must have and maintain valid state-issued operator driver’s license
  • Must be able to successfully pass a MVR (motor vehicle report) check
  • Any DUI conviction within the last three (3) years will disqualify any applicant
  • Ability to also safely operate a manual transmission vehicle, in addition to automatic transmission, is preferred
  • Successfully meet the standards set by an interview panel regarding communication skills, guest services skills, and obvious demonstration of a naturally outgoing, friendly, helpful personality and positive attitude
  • Must successfully pass job interview, including a guest service audition
  • Must be able to stand, walk, or run for entire shift
  • Must be able to run to retrieve vehicles and run to valet booth after parking vehicles during the entire shift
  • Must be able to endure outside elements/conditions – heat, cold, wind, rain, etc.
  • Must be able to work effectively in a fast paced, high volume environment
  • Must be able to operate standard office equipment – phones, computers, etc.
  • Must be in good physical condition and able to pass a physical fitness test if administered
  • Willing to work odd and irregular hours including nights, weekends, and holidays
  • Willing to travel and participate in training as recommended or required
  • Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

    Base Pay Compensation

    Compensation: $15.00–$20.63 per hour, with starting pay based on factors such as experience, qualifications, and skills.

    Benefits

    • Eligible full-time employees may choose from a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a Flexible Spending Account (FSA).
    • Additional benefits include an Employee Assistance Program (EAP), paid time off, a 401(k) plan with company match, shift differential pay, and discretionary quarterly bonus opportunities.