Front Office Supervisor - Hilton San Diego Bayfront

About Us

Join an Award-Winning Workplace Culture at Hilton, where we deliver exceptional experiences for our guests and build an exceptional workplace for our Team Members. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With a suite of world-class brands and a commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way.

About the Role

As a Front Office Supervisor at the Hilton San Diego Bayfront, you’ll supervise daily front office operations, ensuring smooth check-ins, check-outs, and exceptional guest service. You’ll lead team members, provide training and real-time feedback, and foster a collaborative, guest-focused environment.

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery.
• Lead day-to-day team operations: Assign tasks, provide training, guidance, and in-the-moment feedback.
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues.
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency.

Requirements

• Available to work a flexible schedule, including days, evenings, overnights, weekends, and holidays.
• Strong English communication skills with guests, team members, and management, both in person and over the phone, with professional phone etiquette.
• Demonstrate strong leadership, problem-solving, conflict resolution, and organizational skills while fostering a collaborative, guest-focused team environment.

Qualifications

At Hilton, our Core Values define what it takes to succeed and guide the qualities we look for in every team member:

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment.

Maintain knowledge of hotel policies, property management systems (PMS), cash handling procedures, and front office standards to ensure compliance and operational excellence.

Benefits

At Hilton, we invest in our Team Members’ wellbeing with unmatched perks and benefits, including:

• Incredible travel perks: Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program.
• Own a piece of Hilton: Invest in Hilton shares at a 15% discount through our employee stock purchase program (ESPP).
• Paid parental leave: Eligible Team Members, including partners and adoptive parents, receive paid leave.
• Personalized caregiving support: Access dedicated caregiving concierge services to navigate caregiving for yourself and loved ones.
• Crisis concierge: In times of loss, receive compassionate support for both practical and emotional care.
• Mental health resources: Eligible Team Members can access free counseling and support through our Employee Assistance Program (EAP).
• Generous paid time off (PTO): Recharge, relax, and take time for what matters most.
• Health & welfare benefits: Coverage for checkups, dental cleanings, new glasses, and more.
• Financial security for your future: Retirement plans to help you save for what’s next.

Benefits availability may vary depending on Team Member’s location and terms of employment.