Front Office Supervisor - Columbine Family Practice

About the role

The Front Office Supervisor manages all areas of the front desk. This includes personnel management, training and daily activities of front desk staff. The supervisor works side by side with staff and leads by example.

Responsibilities

• Manage front desk operations on a daily basis including scheduling of staff, staff development and training.
• Follow and enforce guidelines for attendance, punctuality and overall dependability.
• Handle complaints and concerns from patients and staff.
• Greet incoming patients in a friendly and professional manner.
• Complete administrative duties ensuring the patient's visit is smooth, billing can be processed timely and accurately, and front office remains clutter free and organized.
• Ensure co-pays and balances due are collected at the time of visit and in accordance with patient insurance guidelines.
• Keep the lobby/front desk area clean and organized.
• Perform clerical activities related to appointment scheduling and patient intake, data verification, office communications, and filing of patient records.
• Prepare the office for opening and clean up at the end of the day (also includes help rotating schedule for break room).
• Coordinate front office meetings.
• Follow all OMG standards, policies and procedures and/or government guidelines, including HIPAA and privacy laws.

Qualifications

• High School Diploma or High School Equivalency
• 1-2 years of experience in a physician office or clinical environment
• Customer Service Experience
• Strong computer skills required
• Some college – medical, business, accounting focus preferred
• Supervisor experience preferred
• Current BLS card preferred
• EMR experience preferred – Athenahealth practice management system

Benefits

• Health insurance plan options for you and your dependents
• Dental, and Vision, for you and your qualified dependents
• Company Paid life insurance
• Voluntary options for short-term disability, and long-term disability coverage
• AFLAC Plans
• FSA options
• Eligible for 401(k) after 6 months of employment with a 4% match that vests immediately
• Paid Time-Off earned
• Salary: $26 - $30 / hourly