Front Office Supervisor - Burrows Internal Medicine

About the Role

OnPoint Medical Group is searching for an outstanding Front Office Supervisor to join our team at Burrows Internal Medicine! Come join a great group of medical professionals as our network continues to grow! OnPoint Medical Group is a physician-led network of skilled Primary and Urgent care providers who are committed to expanding access to quality healthcare in the most effective and affordable manner possible. Our "Circle of Care" has one primary goal – to ensure the health and wellness of members and their families. We do this by providing access to a comprehensive menu of medical services from one unified physician group in their neighborhoods. With doctors, nurses, specialists, labs and medical records all interlinked and coordinated, patient care has never been in better hands.

The Front Office Supervisor manages all areas of the front desk. This includes personnel management, training and daily activities of front desk staff. The Front Office Supervisor is responsible to create workflows that create a positive patient experience. The supervisor does this by working side by side with staff and leading by example.

Schedule

The Front Office Supervisor typically work Monday-Friday 8am-5pm, but hours may vary based on business needs.

Responsibilities

• Manage front desk operations on a daily basis, including scheduling of staff, staff development and training.
• Follow and enforce the guidelines for attendance, punctuality and overall dependability.
• Be the first line to handle complaints and concerns from patients and staff.
• Greet incoming patients in a friendly and professional manner.
• Complete administrative duties that ensure the patient's visit is smooth, billing can be processed timely and accurately, and front office remains clutter free and organized.
• Ensure co-pays and balances due are collected at the time of visit and in accordance with patient insurance guidelines.
• Ensure the lobby/front desk area are kept clean and organized.
• Perform clerical activities related to appointment scheduling and patient intake, data verification, office communications, and filing of patient records.
• Prepare the office for opening and clean up at the end of the day (also includes help rotating schedule for break room).
• Coordinate front office meetings.
• Follow all OMG standards, policies and procedures and/or government guidelines, including HIPAA and privacy laws.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education/Experience:

• High School Diploma or High School Equivalency
• 1-2 years of experience in a physician office or clinical environment
• Customer Service Experience
• Strong computer skills required

Preferred Education/Experience:

• Some college – medical, business, accounting focus
• Supervisor experience preferred
• Current BLS card preferred
• EMR experience preferred - Athenahealth practice management system

Supervisory Responsibilities

This position has supervisory responsibilities for front office staff.

Working Conditions & Physical Requirements

While performing the duties of this job, the employee is regularly required to stand; use hands to handle, or feel; reach with hands and arms; and talk or hear. Occasionally required to walk; sit; and stoop, kneel, crouch, or crawl. Frequently lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

The above statements describe the general nature and level of work performed by people assigned to this classification. They are not an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Benefits

• Health insurance plan options for you and your dependents
• Dental and Vision for you and your qualified dependents
• Company Paid life insurance
• Voluntary options for short-term disability, and long-term disability coverage
• AFLAC Plans
• FSA options
• Eligible for 401(k) after 6 months of employment with a 4% match that vests immediately
• Paid Time-Off earned

Pay

Salary: $26 - $30 / hourly. The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.