Front Office Supervisor - Burrows Internal Medicine

About the role

The Front Office Supervisor manages all areas of the front desk including personnel management, training, and daily activities of front desk staff. This position is responsible for creating workflows that enhance the patient experience.

Responsibilities

• Responsible to manage front desk operations on a daily basis, including scheduling of staff, staff development and training.
• Accountable for following and enforcing the guidelines for attendance, punctuality and overall dependability.
• Responsible to be the first line to handle complaints and concerns from patients and staff.
• Responsible for greeting incoming patients in a friendly and professional manner.
• Completes administrative duties that ensure the patient's visit is smooth, billing can be processed timely and accurately, and front office remains clutter free and organized.
• Responsible to ensure co pays and balances due are collected at the time of visit and in accordance with patient insurance guidelines.
• Ensures the lobby/front desk area are kept clean and organized.
• Performs clerical activities related to appointment scheduling and patient intake, data verification, office communications, and filing of patient records.
• Prepares the office for opening and cleans up at the end of the day (also includes help rotating schedule for break room).
• Coyor front office meetings.
• Fulfills all OnPoint Medical Group standards, policies and procedures and/or government guidelines, including HIPAA and privacy laws.

Qualifications

• High School Diploma or High School Equivalency
• 1-2 years of experience in a physician office or clinical environment
• Customer Service Experience
• Strong computer skills required
• Some college – medical, business, accounting focus preferred
• Supervisor experience preferred
• Current BLS card preferred
• EMR experience preferred
• Athenahealth practice management system

Supervisory Responsibility

This position has supervisory responsibilities for front office staff.

Job Elements/Working Conditions

• Regularly required to stand; use hands to handle, or feel; reach with hands and arms; and talk or hear.
• Occasionally required to walk; sit; and stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.