Front Office Supervisor

Job Duties and Responsibilities

• Provide the highest quality of service to the guest at all times.
• Anticipate and exceed guest expectations.
• Assign specific duties to staff for efficient operation of department.
• Assist in training new associates and cross-training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale.
• Treat people with respect.
• Recognize associate successes.
• Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency.
• Aid the Emergency Response Team as necessary.
• Know location and use of fire extinguishers.
• Maintain current list of available rooms for walk situations.
• Coordinate blocking of rooms.
• Check printed registration cards against information on arrival report and rectify any discrepancies.
• Ensure prompt and courteous service to guests.
• Pre-register guests according to standards.
• Complete and monitor employee schedule.
• Monitor VIP arrivals.
• Notify Maintenance Department of any maintenance issues.
• Keep track of rooms to ensure accurate status and readiness for check-in.
• Hire, coach, and discipline direct reports.
• Interact positively and professionally with guests to resolve issues.
• Demonstrate knowledge of EEO policy, Fair Employment Practices, and Fair Labor Standards Act.
• Promote a harassment-free work environment.
• Act as Manager on Duty as required.
• Work nights, weekends, and holidays as necessary.
• Perform various other duties as assigned to meet business objectives.

Education and Experience

• In-depth knowledge of hotel Front Desk operations.
• Basic math skills.
• Ability to communicate effectively verbally and in writing.
• Strong leadership skills.
• Excellent time management skills.

Knowledge, Skills and Abilities

• Ability to multi-task.
• Team player.
• Ability to exceed expectations of guests and team members.