Front Office Supervisor

About the role

As the Front Office Supervisor, you will support the daily operations of the front desk, ensuring exceptional service and smooth check-in/check-out experiences. You’ll assist in training and guiding front desk staff, handle guest concerns, and help manage scheduling and shift coverage. Your role is key to maintaining a welcoming and efficient front office environment.

Primary duty is to make, confirm, and cancel reservations for guests in a pleasant, professional, and efficient manner to create a positive impression and increase hotel occupancy and Revenue Per Available Room. Secondary responsibilities include performing check-in and checkout of guests to ensure an overall positive lodging experience.

Responsibilities

• Answer inquiries about hotel services, guest registration, shopping, dining, entertainment, and travel directions.
• Maintain records of room availability and rates.
• Make, confirm, and cancel reservations via telephone, fax, or other reservation systems.
• Perform general clerical duties within the hotel as needed.
• Set up group blocks and package codes.
• Control inventory for regular inventory and marketing plans.
• Pull daily pick-up reports for internal and corporate offices.
• Communicate regularly with the sales office regarding rooming lists and cut-off dates.
• Maintain an accurate list of group arrivals with matching group codes and package codes.
• Supervise front desk agents and manage guest reservations.
• Address and resolve guest concerns.
• Report to the Front Office Manager.

Requirements

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Ability to work with mathematical concepts such as probability, statistical inference, fractions, percentages, ratios, and proportions.
• Ability to solve practical problems and deal with variables in situations with limited standardization.
• Ability to interpret instructions in written, oral, diagram, or schedule form.
• Eligible to work in the United States.
• Ability to read, write, and communicate effectively in English.
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations.
• Availability to work a flexible schedule, including evenings, weekends, and holidays if needed.
• A warm, professional demeanor that reflects the company’s Culture of Excellence.

Qualifications

• Hotel experience is a plus.
• A combination of education and experience in a related field.

Benefits

• Career growth opportunities across a nationwide portfolio.
• Flexible scheduling.
• Access up to 40% of earned wages before payday with PayActive.
• Paid Time Off (PTO) and Paid Holidays.
• Full healthcare benefits: medical, dental, and vision.
• 401(k) with a guaranteed 4% match and no vesting period.
• Exclusive hotel and food & beverage discounts.

About the Company

HVMG’s Be Excellent culture is more than just words—we live and breathe it. The company believes in providing career paths that can start anywhere on the org chart, with today’s entry-level associate potentially becoming tomorrow’s Senior Vice President. HVMG is committed to fostering an inclusive and supportive work environment.