Front Office Student Supervisor II

Posting Details Position Information RHS Job Title Front Office Student Supervisor II Job Description Pay rate: $17.25 Great for a Level II internship The Front Desk Supervisor II at the Kellogg Hotel & Conference Center will supervise the operations of the Front Desk, PBX, and Reservations to maintain the highest productivity, employee morale, and guest service possible. They will work directly with the Front Office management staff and our engineering, housekeeping, events, sales, and culinary partners to ensure the operations at the hotel are going well. They will represent the face of the hotel while providing student leadership and outstanding customer service. They will be helping with recruitment, hiring, and training. Acting as an ambassador and resource for the hotel and culinary serviceBeing knowledgeable and aware of all happenings taking place in the hotelMake reservations, check guests in and out, issue keys, process credit card payments, and be knowledgeable of how to adjust guest bills if needed to help ensure customer satisfactionEnsure that the Complimentary Offerings are out for our guests when working the AM or overnight shiftHelping to ensure that email is monitored and responding and auditing messages via Fetch and the front desk journal, etc.Helping coach and guide team members, with questions, issues, and proceduresAssisting with training and onboarding and making sure SOPs are up to date Required Qualifications Be enrolled as a student at Michigan State University (during academic year)Being proficient in in all positions within the Kellogg Front office operationsGood communication skills (written and verbal) and be positive and respectful when working with with guests and staffMotivated self-starter and able to complete tasks in a timely manner with minimal supervision.Dependable and reliableBe able to work sporting events, university holidays, and weekendsKnowledge of Maestro, Fetch and other university technology the front office uses Preferred Qualifications Experience working in Kellogg Center Front Office area Availability to work during summer Equal Employment Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status. Physical Demands Standing and/or sit for long periods of time Moving or lifting up to 20 pounds Work Hours 15-25 hours per week Variable scheduling (AM, PM & Weekends) Ability to work during sporting events, Graduation and university holidays Work Location Kellogg Center (Loc) Posting Detail Information Posting Number 20155641P Open Date 10/07/2026 Close Date 12/31/2026 Open Until Filled No Special Instructions for Applicant Applicant Availability Form Supplemental Questions Required fields are indicated with an asterisk (*). * Why are you interested in this position? (Open Ended Question)* When is your expected graduation date? (Semester and Year) (Open Ended Question)* If scheduled, would you be able to work nights, overnights, and/or weekend shifts? (Open Ended Question)* How many hours a week would you like to work?5-10 hours10-15 hours15-20 hours20+ hours* Briefly describe the skills, abilities and/or qualities you possess, which make you the best candidate to hire? (Open Ended Question)* Do you understand that this position may require you to work during sporting events, holidays, breaks, and weekends?YesNo* Are you available to work during winter break?YesNo Documents Needed To Apply Required Documents Resume Optional Documents Cover Letter