Front Office Specialist II/Medical Assistant - TC Urgent Care - Westgate

About Us

Texas Children’s Urgent Care offers high-quality, efficient and affordable after-hours patient care in nine convenient community locations across the greater Houston area, with additional service in Austin, Texas. Staffed by board-certified pediatricians who have privileges at Texas Children’s Hospital, our Urgent Care team diagnoses and treats a wide variety of common pediatric ailments, illnesses, and conditions, including asthma, strep throat, fever, minor burns, influenza, ear infections, and allergic reactions. We also provide procedures such as antibiotic injections, breathing treatments, fracture care and splinting, IV fluids, lab services, laceration repair, and x-rays on-site.

Responsibilities

• Assists with the collection of patient/family data, including biophysical, psychosocial, developmental, cultural, and environmental information per site protocol.
• Collects and documents vital signs, height/weight, and reason for visit.
• Graphs data per site protocol.
• Documents current medications, allergies, and other information per site protocol with 100% accuracy.
• Uses scripting where appropriate and adheres to standards of behavior.
• Coordinates referrals, ensuring the family has contact information and any necessary documentation.
• Provides general patient care, including administering medication and immunizations.
• Collects specimens and performs laboratory tests.
• Provides operational support, performs reception duties, and screens phone calls.
• Reviews billing information and processes patient payments.
• Maintains integrity of medical records and monitors patient information and other practice data.

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Requirements

• High School Diploma or equivalent (required).
• Graduation from a medical assisting or emergency medical technician program (preferred).
• BLS - Cert-Basic Life Support by the American Heart Association (required).
• 2 years of related experience (required).

Schedule

Clinic hours of operation (open 7 days a week):

• Monday–Friday: 12:00 PM – 10:00 PM
• Saturday–Sunday: 10:00 AM – 8:00 PM