Front Office Specialist I - TCP Humble-Kingwood

About the role

We are searching for a Front Office Specialist who works well in a fast-paced setting. In this position, you will coordinate and perform patient scheduling, greet visitors, manage incoming calls, handle the referral process, enter accurate billing information, and transmit claims.

Responsibilities

• Greet patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles.
• Assist patients with check-in/check-out.
• Answer telephone within three (3) rings and direct calls per practice protocol.
• Document complete and error-free messages in telephone encounters and route to the appropriate area per practice protocol.
• Enter hospital charges into the electronic billing system with 100% accuracy and within established timelines.
• Assess patient’s eligibility for referral by verifying coverage with the payer prior to initiating referral.
• Document eligibility in the electronic health record per practice protocol.
• Schedule appointments per practice protocol.
• Demonstrate ability to use judgment when scheduling provider’s template.
• Verify and document coverage of services prior to patient being seen by a provider per practice protocol.
• Monitor Account Work queue and Patient Work queue on a weekly basis, determine appropriate corrective action, and complete required corrections.
• Ensure the electronic health record is complete and ready for provider use prior to patient being seen.
• Collect and disseminate mail and deliveries per practice protocol.
• Monitor returned mail work queue and correct entries in the electronic billing system within fourteen (14) days.
• Undergo respiratory fit testing in compliance with occupational health and safety standards as part of maintaining a safe and healthy workplace.

Requirements

• High School Diploma or GED required.
• One year or more of related experience required.

About Us

Texas Children’s Pediatrics is the nation’s largest primary pediatric care network, with more than 200 physicians dedicated to the healthcare needs of infants to teenagers in over 50 locations throughout the greater Houston area. As part of our goal to build a community of healthy children, the Texas Children's Pediatrics Community Cares Program provides trusted, high-quality pediatric medical services for children who might otherwise seek care from emergency centers or go without care due to low family incomes or lack of health insurance.