Front Office Specialist - General Admin

Make a meaningful impact by supporting patients and care teams every day. As a Front Office Specialist at TriHealth, you’re part of a culture built on respect, collaboration, and exceptional care. Grow your skills in a place that puts people first.

Location: 8040 Princeton Glendale Rd.

Schedule

Full-time, Day shift scheduling. No Weekends, Holidays, or On-Call commitments.

Benefits

We offer competitive shift differentials where applicable, opportunities for professional growth, and a comprehensive benefits package that may include:

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings plans
• Tuition reimbursement

Learn more about our benefits.

Please note: OPTIONAL positions are not eligible for TriHealth benefits.

About the role

This position is responsible for answering, handling, and screening incoming telephone calls; greeting and registering patients, filing, and preparing charts. In addition, this role handles check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments, completing daily bank deposit, and day-end reconciliation duties. Some locations also require this position to complete charge/receipt-entry and charge-receipt summaries for all office-related services.

Responsibilities

• Answers incoming telephone lines and handles and distributes calls.
• Demonstrates flexibility and takes initiative in seeking or accepting additional assignments.
• Schedules patient appointments.
• Informs department of issues.
• Accurately inputs patient registration information and updates patient insurance and demographic information.
• Accepts payments and logs appropriately.
• Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel, and team members.
• Follows JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job.
• Handles patient complaints and refers to manager as appropriate.

Requirements

• High School Diploma or GED (Required)
• 3–4 years of experience in a related field (Required)

Working Conditions

• Climbing: Rarely
• Hearing (Conversation): Consistently
• Hearing (Other Sounds): Frequently
• Interpersonal Communication: Frequently
• Kneeling: Occasionally
• Lifting <10 Lbs.: Frequently
• Pulling: Rarely
• Pushing: Occasionally
• Reaching: Rarely
• Reading: Frequently
• Sitting: Consistently
• Standing: Rarely
• Stooping: Occasionally
• Talking: Consistently
• Thinking/Reasoning: Occasionally
• Use of Hands: Consistently
• Color Vision: Occasionally
• Visual Acuity (Far): Frequently
• Visual Acuity (Near): Consistently
• Walking: Frequently

SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, all TriHealth team members are expected to demonstrate and live the following behaviors:

Serve: ALWAYS...

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello."
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist.
• Refrain from using cell phones for personal reasons in public spaces or patient care areas.

Excel: ALWAYS...

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met.
• Offer patients and guests priority when waiting (lines, elevators).
• Work on improving quality, safety, and service.

Respect: ALWAYS...

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...

• Value the time of others by striving to be on time, prepared, and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and look for ways to avoid waste.

Engage: ALWAYS...

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members, and the community.