Front Office Specialist - General Admin - Part-Time
Job Overview
This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; completing daily bank deposit; day-end reconciliation duties. Some locations also require this position to complete charge/receipt-entry and charge-receipt summaries for all office-related services.
Job Responsibilities
- Answers incoming telephone lines and handles and distributes calls.
- Demonstrates flexibility and takes initiative in seeking or accepting additional assignments.
- Schedules patient appointments.
- Informs department of issues.
- Accurately inputs patient registration information and updates patient insurance and demographic information.
- Accepts payments and logs appropriately.
- Demonstrates courtesy and respect toward families, community professionals and agencies, office personnel and team members.
- Follows JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary to perform the job.
- Handles patient complaints and refers to manager as appropriate.
Working Conditions
- Climbing - Rarely
- Hearing: Conversation - Frequently
- Hearing: Other Sounds - Frequently
- Kneeling - Rarely
- Lifting
- Lifting
- Pulling - Occasionally
- Pushing - Occasionally
- Reaching - Occasionally
- Sitting - Occasionally
- Standing - Frequently
- Straightening - Occasionally
- Talking - Frequently
- Using Hands - Frequently
- Color Vision - Frequently
- Visual Acuity: Far - Frequently
- Visual Acuity: Near - Consistently
- Walking - Frequently
Benefits
We offer competitive shift differentials where applicable, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.
Minimum Job Requirements
- High School Diploma or GED degree
- 3 - 4 years experience in a related field