Front Office Specialist

About the role

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• Perform general office duties and cleaning as assigned by the manager.

Requirements

• Previous medical office experience preferred; previous optometry and/or ophthalmology experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.

Education and/or Experience

• High School Diploma or GED required.

Licenses and Credentials

• None

Systems and Technology

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook.

Physical Requirements

• Frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%).
• Ability to lift, carry, push, and pull items up to 25 lbs.
• Strong fine motor skills and full use of hands are essential, including constant grasping, writing/typing, and use of technology.
• Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time.
• Occasional driving or climbing may also be necessary.

Benefits

• Full Benefits Package – Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Employee Discounts