Front Office Specialist

About the role

A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world‑class Total Patient Experience. This employee will also perform the necessary administrative responsibilities needed to create a smooth check‑in/out experience for patients.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency with consideration to the patient’s time and the doctor’s schedule.
• Double‑check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations, close day, and count cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• Perform general office duties and cleaning as assigned by the manager.

Requirements

• Previous medical office experience preferred; optometry and/or ophthalmology experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or equivalent combination of education and experience.
• Favorable result on background check as required by state.
• Proof of identity and right to work in the United States.
• High School Diploma or GED required.
• Physical ability to walk, sit, stand, bend, stoop, reach, lift/carry/push/pull up to 25 lb, and use fine motor skills continuously.
• Visual and auditory acuity required 100 % of the time; occasional driving or climbing may be necessary.

Skills

• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.

Benefits

• Full benefits package – medical, vision, dental, and life insurance.
• 401(k) with employer matching.
• Paid time off (PTO) and paid holidays.
• Paid maternity leave.
• Employee discounts.

Pay

Competitive base pay.

Schedule

• Full‑time position.
• Office hours: Monday‑Friday 8 am‑7 pm, Saturday 8 am‑4 pm (daily hours vary by location).
• Open availability to work any shift within these hours; may need to work earlier or later as needed.