Front Office Representative - Primary Care of Carrollton (Days)

About the role

Patients' first and last point of contact in the office, responsible for check-in and check-out duties, which may include entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow‑up appointments. Assists with answering telephone, registering new patients and making appointments. Able to multi‑task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary.

Responsibilities

• Check‑in and check‑out of patients
• Enter charges, collect deductibles and coinsurances
• Post payments
• Schedule follow‑up appointments
• Answer telephone calls
• Register new patients
• Make appointments
• Proactively communicate and assist patients with questions and requests

Requirements

• High School Diploma or GED
• No prior work experience required (experience preferred but not mandatory)

Qualifications

• One year of customer service experience preferred
• Experience in a healthcare setting preferred
• Excellent public relations skills
• Pleasant, professional demeanor when dealing with the public, including irate or abusive individuals
• Ability to communicate effectively and maintain good relations with coworkers, medical staff, patients, families, and third‑party payers
• Ability to make independent decisions, displaying emotional maturity and sound judgement
• Ability to work in a fast‑paced environment with frequent interruptions
• Ability to work effectively in high‑stress situations
• Ability to interact and work well as part of a team‑oriented environment
• Ability to organize for maximum time utilization, productivity, and smooth patient flow
• Proficient use of computer equipment
• Ability to read and write legibly with spelling accuracy