Front Office Representative Orthopedics

About the role

Located at the Banner Gateway Orthopedic Clinic in Gilbert, AZ, this Day‑shift Revenue Cycle position serves as the Front Office/Customer Experience Representative, acting as the first point of contact for patients and visitors. The role supports Banner Medical Group’s mission of delivering excellent patient care by coordinating patient flow, handling registration, insurance verification, scheduling, and financial collections.

Responsibilities

• Performs registration/check‑in processes, including data entry, providing information and intake forms, obtaining signatures, and generating population health summaries.
• Verifies insurance eligibility benefits with payors and documents appropriately.
• Assists in obtaining or validating pre‑certification, referrals, and authorizations.
• Calculates and collects patient liability based on insurance verification and expected reimbursement.
• Explains financial policies and alternative payment arrangements to patients and families.
• Enters payments/charges for services rendered and performs daily payment/charge reconciliation.
• Balances cash drawer at start and end of day and prepares daily bank deposit with required