Front Office Representative- Full time

About the role

The Center for Orthopedic Research and Education seeks a Patient Registration Specialist to join our team. We are dedicated to providing exceptional care and fostering a positive work environment.

Responsibilities

• Promptly greets and acknowledges patients.
• Informs Medical Assistants (MAs) and Providers of the patient’s arrival.
• Instructs patients in the completion of medical history and patient information forms and makes any necessary corrections to the patient's account.
• Obtains accurate, complete demographic and insurance information and financial contract/consent on patient paperwork, as well as reviewing patients and guarantors to obtain accurate information assuring all necessary documents are populated and signed correctly.
• Ensures all required authorizations and/or referrals are attached to the appointment for that date of service (DOS).
• Responsible for identifying and collecting co-payments, co-insurances, and past-due account balances.
• Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refer questions regarding more complex insurance/benefits questions to Site Billing Specialist.
• Evaluates patient financial status and establishes payment plans based on authority levels.
• Responsible for accurately completing and interpreting insurance verification and benefits.
• Notifies patients, family members, physicians, and/or supervisors of network insurance coverage issues that may result in coverage reduction.
• Scans all new or updated patient information into the computer (including photo ID, insurance cards, referrals, and patient paperwork).
• Schedules follow-up appointments, reviews patient's insurance coverage and notifies patient if service requires authorization or referral, and sends the request to PCP.
• Maintains general knowledge of insurance plans accepted by HOPCo.
• Communicates with the patients in the lobby if the physician or provider is running behind schedule.
• Responsible for maintaining a secure and accurate cash drawer. Responsible for daily balancing of the cash drawer and closing batches.
• Maintains the strictest patient confidentiality.
• Maintains a clean and organized front office workspace.
• Follows established Front Office SOPs.

Requirements

• Minimum of one-two years of patient registration experience in a medical office or healthcare setting.
• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
• Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
• HSD/GED Preferred: Bilingual (English/Spanish) is strongly preferred.
• Previous experience in collecting money is preferred.

Qualifications

• Preferred: Bilingual (English/Spanish).

Skills

• Effective communication skills.
• Knowledge of insurance rules and regulations.
• Medical terminology.
• Computer scheduling systems.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.

About us

The Center for Orthopedic Research and Education is proud to be ranked by Ranking Arizona: The Best of Arizona Businesses! We are ranked #1 for Orthopedic Practices, #1 for Healthiest Healthcare Employers, and #3 for Best Healthcare Workplace Culture. We are also a Winner in Best Places to Work.