Front Office Representative-Full- Time

The Center for Orthopedic Research and Education (CORE Institute) is a leading orthopedic practice recognized as #1 for Orthopedic Practices and Healthiest Healthcare Employers, and #3 for Best Healthcare Workplace Culture by Ranking Arizona.

Benefits

• Competitive health and welfare benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with company match for qualifying HDHP plans
• 401k plan with company match after 6 months of service (includes part-time employees)
• Employee Assistance Program available 24/7 for support
• Employee Appreciation Days
• Employee Wellness Events

Qualifications

• Minimum of one to two years of patient registration experience in a medical office or healthcare setting
• Ability to communicate effectively with physicians, patients, and the public, and establish good working relationships with internal and external customers
• Knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems
• High School Diploma or GED
• Bilingual (English/Spanish) strongly preferred
• Previous experience in collecting money is preferred

Responsibilities

• Promptly greet and acknowledge patients, informing MAs and providers of patient arrivals
• Instruct patients in completing medical history and patient information forms, making necessary corrections to patient accounts
• Obtain accurate, complete demographic and insurance information, ensuring all necessary documents are populated and signed correctly
• Verify that all required authorizations and/or referrals are attached to the appointment for the date of service
• Identify and collect co-payments, co-insurances, and past-due account balances
• Explain financial requirements to patients and address billing and insurance questions; refer complex questions to Site Billing Specialist
• Evaluate patient financial status and establish payment plans based on authority levels
• Accurately complete and interpret insurance verification and benefits
• Notify patients, family members, physicians, and supervisors of network insurance coverage issues that may reduce coverage
• Scan all new or updated patient information into the computer (including photo ID, insurance cards, referrals, and patient paperwork)
• Schedule follow-up appointments, review patient insurance coverage, notify patients if services require authorization or referral, and send requests to PCP
• Maintain general knowledge of insurance plans accepted by the organization
• Communicate with patients in the lobby if the physician or provider is running behind schedule
• Maintain a secure and accurate cash drawer, balancing it daily and closing the batch
• Maintain strictest patient confidentiality
• Maintain a clean and organized front office workspace
• Follow established Front Office Standard Operating Procedures (SOPs)
• Demonstrate current competencies for the job position, including a general understanding of insurance requirements