Front Office Representative - Breast Surgery (Days)

About the Role

Patients' first and last point of contact in the office, responsible for check-in and check-out duties, which may include entering charges, collecting deductibles and coinsurances, posting payments, and scheduling follow-up appointments. Assists with answering telephones, registering new patients, and making appointments. Able to multi-task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary.

Responsibilities

• Perform check-in and check-out duties, including entering charges and collecting deductibles/coinsurances
• Post payments and schedule follow-up appointments
• Answer telephones, register new patients, and make appointments
• Maintain high levels of customer service and accuracy while multi-tasking
• Proactively communicate and assist patients with questions and requests

Requirements

• High School Diploma or GED
• One year of customer service experience preferred
• Experience in a healthcare setting preferred
• Excellent public relations skills
• Pleasant, professional demeanor when dealing with the public, including irate or abusive individuals
• Ability to communicate effectively and maintain good relations with coworkers, medical staff, patients, families, and third-party payers
• Ability to make independent decisions, displaying emotional maturity and sound judgment
• Ability to work in a fast-paced environment with frequent interruptions and high-stress situations
• Ability to interact and work well in a team-oriented environment
• Strong organizational skills for maximum time utilization, productivity, and smooth patient flow
• Proficient use of computer equipment
• Ability to read and write legibly with spelling accuracy
• Ability to organize, analyze, and prioritize work
• Professional appearance
• Detail-oriented
• Ability to switch tasks efficiently
• Initiative and drive to complete projects successfully