Front Office Representative

About the role

This posting reflects a current opening at OUC Ambassador; however, qualified candidates may also be considered for opportunities at other locations based on business needs and availability.

Responsibilities

• Promptly greets and acknowledges patients.
• Informs Medical Assistants (MAs) and Providers of patient’s arrival.
• Instructs patients in completion of medical history and patient information forms, and makes any necessary corrections to the patients account.
• Obtains accurate, complete demographic and insurance information and financial contract / consent on patient paperwork as well as interviewing patients and guarantors to obtain accurate information.
• Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to the appropriate personnel.
• Maintains general knowledge of insurance plans accepted by LOS, and knows how to navigate insurance plans that are not accepted at LOS.
• Communicates with the patients in the lobby if questions arise.
• Maintains a secure and accurate cash drawer.
• Responsible for daily balancing of cash drawer.
• Maintains strictest patient confidentiality.

Requirements

• High school diploma or GED.
• Minimum of one year of patient registration experience in a medical office or healthcare setting; or one year in a customer service field that can be applied to this position.
• Requires knowledge of insurance rules and regulations.
• Candidate must be able to verify eligibility of each payer based on patient's insurance coverage and communicate that effectively to the patient.
• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
• Previous experience in collecting money is preferred.
• Knowledge of medical terminology and HIPAA Guidelines.
• Computer knowledge, including Windows based programs and electronic health systems.
• Ability to maintain patient confidentiality.
• Ability to communicate with upset and frustrated patients while consistently providing excellent customer service.
• Demonstrate empathy, concern, good listening skills, and compassion for all patients.
• Successful candidates must be able to reliably report to work as scheduled and fulfill assigned shifts.
• Understand and uphold LOS' code of conduct and culture.