Front Office Registration

Location: 2405 8th St. South Suite 200, Moorhead, MN 56560 | Working Model: Onsite | Employee Type: 1.0 FTE

About the role

As a Front Office Registration staff member at Sagent Behavioral Health, you will be the first point of contact for new patients and referents, guiding them through the intake process, providing information on services, scheduling intakes, and processing referrals. You will help connect patients with mental‑health providers that align with their needs and preferences while representing the organization’s HOPE values—Humility, Optimism, People‑Centered, and Ethical Practice.

Responsibilities

• Ensure a positive first impression for patients and referents by guiding them through the intake process with professionalism and empathy.
• Act as the point of contact for all intra‑office referrals and inquiries, providing education on services, intake procedures, and scheduling appointments.
• Register new patients by collecting and verifying demographic and insurance information.
• Answer inbound and make outbound phone calls, responding to inquiries promptly and courteously, providing accurate information or triaging as appropriate.
• Process internal and external referrals and communicate scheduling outcomes.
• Collaborate with clinical staff regarding patient‑care issues and scheduling.
• Maintain awareness of trends, patterns, and needs for new services.
• Handle patient concerns and crises with empathy and patience, collaborating with site leadership to resolve as needed.

Requirements

• High school diploma or equivalent.
• Experience working in health‑care facilities and an interest in behavioral health is strongly preferred.
• Ability to prioritize responsibilities in a fast‑paced environment.
• Strong attention to detail.

Benefits

• Medical, Dental, Vision coverage
• 401(k) plan
• Long‑Term Disability, Short‑Term Disability, and Life Insurance
• PTO and Paid Holidays

Pay

This is a non‑exempt position. Total earnings are $16.50 per hour. Actual compensation may be determined by factors such as education, experience, skillset, internal equity, schedule, and/or location. Employees in this position are W‑2.

Schedule

Monday through Thursday, 9:30 am – 6:00 pm; Fridays, 8:30 am – 5:00 pm.