Front Office Patient Financial Services Liver Disease Clinic

About the role

At Banner – University Medicine, patient care, research, and teaching are at the center of everything we do. Join a nationally recognized health care leader and experience the future of medicine today. The Advanced Liver Disease and Liver Transplant Center at Banner – University Medicine is dedicated to providing expert, high quality, and compassionate care to patients with liver disease and those who qualify for liver transplantation.

As a Front Office Patient Financial Services team member, you will be an integral part of the patient’s Banner experience, delivering exceptional customer service and patient care. This is a full-time (40 hours/week), day shift position: Monday–Friday, 8:00 AM–4:30 PM in a family-oriented clinic with a collaborative team.

Responsibilities

• Coordinates smooth patient flow by answering phones, scheduling appointments, and registering patients and their insurance information.
• Obtains required signatures following established processes, procedures, and standards.
• Verifies insurance coverage, validates referrals and authorizations, collects patient liability, and provides financial guidance to maximize reimbursement.
• Accurately posts patients at the point of service and releases information in accordance with organizational and compliance policies and guidelines.
• Performs registration/check-in processes, including data entry, distributing intake forms, obtaining signatures, and generating population health summaries.
• Assists in obtaining or validating pre-certification, referrals, and authorizations.
• Calculates and collects patient liability based on verified insurance benefits and expected reimbursement.
• Explains financial policies and available resources for alternative payment arrangements to patients and families.
• Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner.
• Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing.
• Schedules office visits and procedures within the medical practice(s) and external practices as needed.
• Maximizes reimbursement by scheduling patients in accordance with payor plan provisions.
• Confirms patient appointments for the following day and ensures patients are properly prepared for visits.
• Demonstrates proactive interpersonal communication skills when addressing patient concerns via phone, email, and in-person.
• Optimizes patient flow by using effective customer service and communication skills with internal and external customers, care teams, management, centralized services, and HIMS.
• Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
• Provides a variety of patient services to assist in patient flow, including escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, and ordering supplies.
• Works independently under regular supervision, following structured routines in a fast-paced, high-volume environment requiring independent decision-making and sound judgment.
• Retains large amounts of changing payor information critical to attaining reimbursement for services provided.

Requirements

• High school diploma, GED, or equivalent working knowledge.
• Knowledge of patient financial services, financial collections, or insurance industry processes, typically acquired over one or more years of work experience.
• Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
• Strong interpersonal, oral, and written communication skills to interact effectively with diverse audiences.
• Proficiency in common office software, including word processing, spreadsheet, and database applications.
• Employees working in behavioral health clinical settings serving children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain it for the duration of employment. An Arizona Criminal History Affidavit must be signed upon hire.

Preferred Qualifications

• Work experience with the company’s systems and processes.
• Previous cash collections experience.
• Additional related education and/or experience.