Front Office | Overnight Assistant Front Office Manager

About the role

The Overnight Assistant Front Office Manager oversees the night audit staff, ensuring smooth operations during the overnight shift. This role supervises night auditors, manages the front desk operations, handles guest inquiries and issues, and ensures the accuracy of financial transactions while maintaining high standards of guest service.

Responsibilities

• Supervise night audit staff
• Manage front desk operations during the overnight shift
• Handle guest inquiries and issues
• Ensure accuracy of financial transactions
• Maintain high standards of guest service

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Physical stamina to lift, push, and pull up to moderate weight
• Ability to stand for long periods of time and walk moderate distances
• Minimum of two years previous Front Office or Rooms Operation supervisory experience (preferred)

Pay

Budgeted annual salary range: $80,200 - $83,000

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k) & Retirement Savings Plan (RSP)
• Basic life insurance
• Short term disability insurance
• New child leave & adoption assistance
• Paid time off

Benefits

• Compassionate leave
• Jury duty leave

Perks

• Employee Assistance Program
• Free uniforms and cleaning of your uniform
• Free parking
• Discounted rooms at any participating Hyatt location
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service
• Free colleague meals during shift
• Hyatt Colleague discount program
• Tuition reimbursement
• ORCA Pass subsidy