Front Office Manager - The Lion

On-site position in Vail, CO. Full-time, year-round. Start date: ASAP.

About the role

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.

At The Lion in Vail, luxury is personal. As Front Office Manager, you’ll lead a close-knit team at an intimate mountain retreat where exceptional service is defined by knowing your guests, anticipating their needs, and making every detail feel effortless. Working closely with owners and guests alike, you’ll have a direct hand in shaping experiences that feel thoughtful, authentic, and distinctly The Lion. For a hospitality leader who values genuine connection, takes pride in the details, and wants to make a meaningful impact, this is an opportunity to lead where personalized service and the Vail experience come together.

Responsibilities

• Build and lead a strong front office team by hiring, training, coaching, scheduling, conducting performance reviews, and addressing employee concerns and disciplinary matters as needed.
• Lead by example on the front lines by stepping in to cover front desk shifts when needed, remaining on call several days a week, and ensuring every owner and guest receives attentive, personalized service.
• Keep the property guest-ready at every turn by overseeing pre-arrival inspections, check-out inspections, and monthly property walkthroughs to ensure details meet The Lion’s high standards.
• Keep departments connected and operations running smoothly through proactive, clear communication with Maintenance, Housekeeping, and the General Manager, ensuring priorities are aligned and issues are addressed promptly.
• Oversee the details that keep the front office running by approving payroll and managing the ordering of office supplies, breakfast provisions, and team uniforms.

Requirements

• 3–5 years of progressive front office or hotel operations experience, including 1–2 years in a supervisory or leadership role.
• Understands the unique needs of a condotel, vacation rental, or owner-focused environment, with a talent for building trusted relationships and delivering personalized service.
• Leads with emotional intelligence, strong communication, and a hands-on approach to coaching, team development, and performance management.
• Collaborates effectively across departments, building strong working relationships with Housekeeping, Maintenance, and leadership to keep operations running seamlessly.
• Stays composed under pressure, resolves conflicts thoughtfully, and brings the operational know-how and problem-solving skills to address challenges while maintaining high service standards.

Benefits

• Choice of three Health Insurance plans, plus Dental, Vision, Accident Insurance, and Life Insurance for full-time, year-round staff.
• Generous PTO program.
• 401(k) Plan with discretionary employer match.
• Career Development Trainings.
• Discounted Gym Memberships at The Athletic Club Westin.
• Discounts at Eye Pieces.
• Corporate Discounts through Perk Spot.
• Sabbatical Program.
• $500 Referral Program.
• Career development, ski breaks, free parking in Vail, seasonal flex time.

Pay

$63,000 – $80,000 DOE

Schedule

Primarily weekends and some holidays, with flexibility on the other three days. Typical hours are 9 a.m.–5 p.m.