Front Office Manager - The Hythe - Marriott
Job Summary
The Front Office Manager is responsible for running the day-to-day operations and leadership of the Front desk and Bell departments. This position is responsible for handling many of the administrative and operational duties of maintaining the Front Office Department. Customer service is a key responsibility, from guest arrival to departure, in accordance with The Hythe Luxury Collection by Marriott and Vail Resorts.
Job Specifications
Starting Wage: $58,461.98 - $95,791.58 + annual bonus
Employment Type: Year Round
Shift Type: Full Time hours available
Minimum Age: At least 18 years of age
Housing Availability: No
Job Responsibilities
Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor
Investigate complaints, evaluate corrective actions and implement plan to resolve and de-escalate conflicts
Communicate effectively to provide clear direction to your team and co departments
Manage finances of Front office operations including budget, forecasts and inventory
Work with The Hythe Luxury Collection by Marriott /VR Leadership to maximize revenue & minimize expenses while providing the highest level of guest service
Provide staffing, training, counseling and performance review for the Front Office department
Ensure employees understand expectations and parameters. Celebrate exceptional service and encourage when improvement is needed
Comply with all Resort policies, procedures and standards of operation
Solicit employee feedback and review employee satisfaction results to identify and address employee problems or concerns. Help drive a positive work environment and culture
Emphasize guest satisfaction- during all departmental meetings and focus on continuous improvement
Capital budget, perform any additional tasks or projects as required
Able to drive and execute new programs while being thorough and efficient
Able to schedule staff effectively and efficiently with CPOR
Other duties as assigned
Job Requirements
Previous experience in managing a hotel/resort Front Office department
Minimum of 2 years of experience in Supervisory/ Management/Assistant
Microsoft Office Suite (Word, Excel, Outlook)
Advanced ability in English
Good communication, organization and time management skills
Lift weight from 25-50 lbs
Ability to stand for extended periods of time
Must be available to work a flexible schedule for a 24/7 desk
Preferred
BA
Job Benefits
Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program
Full Time roles are eligible for the above, plus:
Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans