Front Office Manager | Sheraton DFW Airport | Irving, TX

About the Role

You will be at the center of the hotel's universe - the front office, leading the front desk team to ensure smooth and effective operations. As a creative and dynamic leader, your passion for hospitality will inspire your team to better cater to guest needs and ensure their return.

Responsibilities

• Overseeing the day-to-day operations of the front desk and associated functions.
• Ensuring adherence to established procedures for all related activities by supervised functions and personnel.
• Providing business expertise and strategic perspective to identify, evaluate, develop, and drive guest services, balancing extraordinary service with sound business decisions.
• Overseeing and participating in guest registration and check-out.
• Managing, training, and scheduling the Front Office staff.
• Carrying out essential activities such as night audit review, setting up group billing, making forecasts, controlling and placing orders for supplies, and cross-departmental communication.
• Acting as a liaison between the General Manager and staff.

Requirements

• At least two years of experience working in hotels.
• An additional two years in a hotel leadership position (Manager or higher).
• Strong people skills, with experience in coaching, mentoring, and team-building.
• Flexibility to accommodate varying schedules, including nights, weekends, and holidays.

Benefits

• Excellent pay.
• Hotel discounts.
• Food and beverage discounts.
• Opportunity to be part of a growing, non-standard hotel company.