Front Office Manager - Grand

The Davenport Grand Hotel is a premier luxury hotel located in the heart of Spokane, WA, offering an exceptional work environment for those seeking a rewarding career in hospitality. As part of the team, you’ll contribute to an iconic property known for its elegant design, exceptional service, and commitment to excellence. The hotel provides diverse career opportunities across guest services, culinary, events, and more, fostering a culture of teamwork, professionalism, and unparalleled guest experiences.

About the role

The Front Office Manager must demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. You will ensure all Front Office staff, including new hires, are trained to meet departmental standards, empowering them to deliver exceptional service while meeting or exceeding budgeted profit and margin goals. This role involves preparing the annual departmental budget, managing human resources functions, and maintaining a skilled and motivated workforce.

Responsibilities

• Train and develop Front Office staff to meet operational standards.
• Empower employees to deliver exceptional customer service.
• Prepare and manage the annual departmental budget.
• Oversee recruiting, selection, orientation, training, coaching, and performance reviews.
• Maintain compliance with employment and Innkeeper laws.
• Handle cash management and financial reporting.
• Communicate effectively with guests, staff, and management.

Requirements

• College-level reasoning, math, and language skills.
• Two years of prior departmental management experience in front office or related disciplines.
• Strong time management and negotiation skills.
• Ability to manage and lead each discipline of the department independently.
• Prior cash handling experience.
• Fluency in reading, writing, and speaking English.
• Computer proficiency.
• No direct threat to the health or safety of self or others.

Benefits

Davidson Hospitality Group offers a comprehensive benefits program designed to enrich the lives and well-being of team members and their families:

• Multiple tiers of medical coverage.
• Dental and vision coverage.
• 24/7 Teledoc service.
• Free maintenance medications.
• Pet insurance.
• Hotel discounts.
• Tuition reimbursement.
• Paid time off (vacation, sick, bereavement, and holidays).
• 401K match.

Salary range: USD $0.00 - $65,000.00 per year.