Front Office Manager

About the role

The front office is the heart of every Starwood Hotel. This role involves managing a team that greets guests, attends to their needs, and introduces them to the brand. The ideal candidate will have a minimum of 2 years experience in a Front Office supervisory role, preferably in an upper upscale or luxury hotel setting.

Responsibilities

• Manage a team of Front Desk Agents, ensuring they provide exceptional service and meet guest expectations.
• Oversee the day-to-day operations of the front desk, including check-in/check-out procedures, room reservations, and housekeeping requests.
• Ensure compliance with all hotel policies and procedures, and adhere to safety standards.
• Handle guest complaints and inquiries, resolving issues promptly and professionally.
• Monitor and manage the financial aspects of the front office, including revenue generation and expense control.
• Collaborate with other departments to ensure seamless operation and guest satisfaction.

Requirements

• A passion for hotel operations and guest service.
• A minimum of 2 years experience in a Front Office supervisory role, preferably in an upper upscale or luxury hotel environment.
• An advanced knowledge of front office operations.
• A strong leader with a proven track record in guest and team member engagement and financial performance.
• Excellent communication skills, both verbal and written.
• Able to accommodate a flexible schedule, including days, evenings, weekends, and holidays.

Qualifications

A post-secondary diploma or degree is preferred, but not required.

Skills

• Strong leadership and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Knowledge of hotel software systems and databases.
• Proficiency in Microsoft Office applications.

Benefits

Starwood Hotels offers competitive benefits, including health insurance, retirement plans, and paid time off.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

The position may require flexibility in work hours, including evenings, weekends, and holidays.

Contact

If you feel this role is calling out your name, we'd love to hear from you. For more information about the application process, please visit People Operations.