Front Office Manager

About the role

The Guest Service Agent is responsible for checking guests in and out of their rooms. They work with guests both in-person and online to reserve rooms, answer questions about the hotel, and provide details and recommendations about activities in the surrounding area. Agents obtain or confirm guest information, assign rooms, activate and distribute keys, collect payment for room charges and other fees, and perform related duties.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room keys and provides escort instructions to Bell person or directly to guest without announcing room numbers.
• Date-stamps, sorts, and racks incoming mail and messages.
• Transmits and receives messages using telephone, fax, and switchboard.
• Answers inquiries about hotel services, guest registration, and local shopping, dining, entertainment, and travel directions.
• Keeps records of room availability and guests’ accounts.
• Computes bills, collects payments, and makes change for guests.
• Makes, confirms, and cancels guest reservations.
• Posts charges such as room, food, liquor, or telephone by hand or machine.
• Makes restaurant, transportation, or entertainment reservations for guests.
• May deposit guests’ valuables in hotel safe or safe-deposit box.
• May order complimentary flowers or champagne for special guests at management’s direction.
• Understands and enforces the hotel company credit policies.
• Accounts for all cash and makes deposits in accordance with hotel and company policies.
• Communicates effectively with other front office and hotel departments.
• Reports to work for scheduled shift on time and in uniform in accordance with company policy.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Takes the initiative to greet guests in a friendly and warm manner.
• Cross-sells other Shamin Hotels.
• Performs other related duties as required.

Benefits

• Competitive pay
• Health, dental, and vision insurance
• Accident and short- and long-term disability insurance
• Pet insurance
• Gym membership discounts
• Paid time off and paid holidays
• Shamin Perk discounts on tickets, rental cars, and attractions
• Footwear discounts
• 401K plan with company match
• Employee discounts at branded hotels

About Us

In 1978, P.C. Amin and his brother-in-law B.N. Shah purchased a bankrupt hotel in Lumberton, North Carolina, merging their names to create Shamin Hotels. Today, Shamin Hotels is the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states. The company values entrepreneurial spirit, partnership, and a commitment to excellence.

Learn more about Shamin Hotels.