Front Office Manager

Summary of Responsibilities

Assist the Front Office in all aspects of the department and ensure service standards are followed.

• Provides managerial support for Reception, Royal Service, Concierge, Guest Relations and Guest Services in the daily operational duties for these areas.
• Consistently offer professional, friendly and engaging service.
• Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines.
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation.
• Aid guests regarding hotel facilities in an informative and helpful way.
• Follow department policies, procedures and service standards.
• Follow all safety policies.
• Other duties as assigned.

Compensation

$83,000 - $85,000 per annum

Requirements

• Passion for guest service
• Excellent written and verbal communication, interpersonal and leadership skills
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Degree or Diploma in Hospitality Management is an asset
• Fluency in English
• Minimum of 1 year previous proven supervisory experience
• Must have the ability to handle a multitude of tasks and Guest requests
• Knowledge of Micros-Fidelio Property Management System an asset
• Should possess or seek certification in basic first aid
• Strong guest service orientation and training skills background required
• Ability to work independently and prioritize responsibilities
• Experience with a Hotel loyalty program an asset
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint)