Front Office Lead, Cardiology, Multi-Site, (Larkspur/Novato/Petaluma/Sonoma/Napa), Full-Time, Days

About Marinhealth

Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch. MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.

Job Description Summary

The Front Office Lead is a critical part of the leadership team for the practice and coordinates with the Lead Medical Assistant, Specialty Services Lead and the Practice Leader. The primary purpose for having a Front Office Lead is to provide leadership to the Front Office Coordinator (FOC’s) Team and to coordinate the team to better serve both physicians and patients. This position will also be a primary assistant to the Practice Leader.

Essential Functions And Responsibilities

• Work hand in hand with the Practice leader and Clinical staff in developing the Front Practice program and duties for the FOC’s in the practice.
• Train issues: the FOL is well versed in all areas of a busy Front Office. The incumbent is able to train and teach new skills to new or less experienced FOC’s. This will include oversight and follow-through with all FOC’s on the completion of front practice responsibilities, insurance and collection questions, Meaningful Use indices, and pay-for-performance indices.
• Assist in interviews and train new employees.
• Computer and technology-savvy and learns new software well. Become Allscripts proficient and be able to assist clinicians and others in the practice to better utilize Allscripts.
• Keep abreast of new information and provide support to the FOC’s as needed.
• Oversee the FOC assignments and staffing as needed to ensure appropriate coverage.
• Work with the management team to improve the overall functioning of the practice.
• Assist the Lead MA and the Specialty Services Coordinator in managing communications between the front and back practice, with an emphasis in enhancing and improving communication as well as in solving communications problems.
• Develop a schedule for Front Office side work. Assist the practice leader in the development and implementation of new practice polices and "Best Practices" procedures in the practice.
• Assist the Practice leader and other FOC’s with billing concerns and collections issues.
• Learn the authorization process for the practice and assist others in managing this process.
• Run the staff huddle each week. S/he would be responsible the agenda, follow up and report to the practice leader.
• Carefully coordinate the Quick reference guide updating process.
• Assist the Practice Management with the development of forms and processes.
• Assist the practice leader with computer and telecom issues.
• Assure practice compliance with the following: Specialist referral and authorization are in place as needed. Recalls are properly being completed. Best practices are being followed. Deposits are properly being completed.
• Actively participate in the hiring, review and disciplinary process for Front practice staff. Feedback will be given to the physicians and Practice leader as needed.
• Perform all other duties as required or assigned.

Qualifications

• Education: High school diploma or General Educational Development (GED) certificate required.
• Experience: A minimum of 1 year of lead experience in a medical office. Experience with, and proficiency in, electronic medical records. Use of Allscripts and GPMS software a plus. Experience in surgery scheduling. Outstanding Microsoft Office skills. Demonstrated leadership skills. Demonstrated punctuality, reliability and professionalism. Demonstrated exceptional customer service skills. Ability to multi-task. Knowledge of medical terminology. Demonstrated expertise in tactful and professional communication.