Front Office- Insurance Coordinator (Bilingual)

About the Role

Community Dental Partners is looking for someone who loves being around people. The Insurance Coordinator has the opportunity to bring a smile to patients and provide a wonderful patient experience. This role is primarily responsible for insurance verification and supports patients, staff, and doctors in various ways. If you enjoy making connections with people, this is the right position for you!

Responsibilities

• Greet patients upon arrival
• Receive and verify paperwork and insurance information from the Greeter before scanning into the system
• Change and update patient status in the computer according to established guidelines
• Handle routine questions over the phone concerning appointments, policies, insurance, and treatments
• Update notes in the system to reflect any changes
• Verify insurance and frequencies as needed
• Review the schedule in advance to ensure appointments and patients are due before confirming them
• Confirm patients the day before and the day of the appointment
• Reappoint examination appointments and refer other appointments to the proper person for reappointment if necessary
• Back up the Greeter when they are not at the station or are performing a trust walk
• Clean and maintain the front office area/lobby
• Perform other duties as assigned

Qualifications

• High School graduate or equivalent
• Written and verbal communication skills
• Customer service experience is a plus
• Multitasking and prioritizing abilities
• Dependability and team player attitude

Skills

• Ability to work with minimal supervision, self-starter, and demonstrates initiative
• Flexible and innovative; highly adaptable to a dynamic business environment
• High engagement; supportive of leadership and role model for company values
• Strong task completion and attention to detail
• Team player with great interpersonal skills
• Prompt and timely with work schedule
• Amazing customer service skills and ability to build relationships
• Knowledge of computer software applications
• Effective oral and written communication skills

Benefits

• 401(k)
• Health (PPO/HSA), Vision, Dental
• Disability insurance (STD/LTD)
• Accident Insurance
• Life Insurance
• Employee, Spouse, and Child Life Insurance Options
• Paid Time Off
• Holiday Pay
• Hep B and CPR Certifications
• Company provided Polos
• Career Growth Opportunities
• Company provided online learning courses
• Competitive Compensation
• Paid training
• Employee fun days
• Holiday celebrations
• Employee Assistance Program (EAP)
• Perks @ Work, Employee Discount Program

Schedule

Monday-Thursday

Location: Route 32 Pediatric Dentistry & Orthodontics (Waco)

Community Dental Partners is an Equal Opportunity Employer.