Front Office II

Responsibilities

• Patient Reception: Greet patients with a warm and friendly demeanor, ensuring they feel welcomed and comfortable upon arrival.
• Handle patient registration, verify insurance information, and assist with any necessary paperwork.
• Scheduling: Manage the appointment calendar efficiently to ensure optimal scheduling of patient visits. Coordinate with the oral surgeons and clinical staff to optimize appointment availability and minimize waiting times.
• Telephone and Email Correspondence: Answer incoming phone calls and respond to email inquiries promptly and professionally. Provide accurate information about services, appointments and general office policies.
• Insurance: Collaborate with patients to verify insurance coverage to include prior authorizations and pre-determination. Assist patients in understanding their insurance benefits and financial responsibilities.
• Office Coordination: Assist in the coordination of administrative tasks to maintain the smooth operation of the office. This includes ordering office supplies, managing mail, and coordinating with vendors as needed.
• Strive to deliver a five-star experience with exceptional customer service to all patients, addressing their concerns and resolving any issues that may arise. Ensure a positive patient experience from check-in to check-out.
• Adhere to policies and procedures to maintain a safe and efficient working environment. Maintain confidentiality of all doctors, staff, and patient information.

Requirements

• High school diploma or equivalent is required.
• Proven experience as a Front Office Administrator, Receptionist, or similar role in a healthcare or dental setting is required.
• Proficiency in computer software applications.
• Strong organizational skills and attention to detail to handle patient records, scheduling, and administrative tasks efficiently.
• Professional language and customer service mindset.
• Effective written and verbal communication skills.
• Able to use discretion while working with sensitive information.
• Excellent documentation, communication, and Microsoft Office skills.

Qualifications

• Passionate about healthcare excellence.

Skills

• Excellent organizational and administrative skills.
• Confident and professional demeanor.
• Discretionary handling of sensitive information.
• Effective communication and interpersonal skills.
• Time management and record-keeping skills.

Benefits

• 401(k) Matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Life Insurance
• Referral Program

Schedule

Monday to Friday, 8 hour shift

Special Requirements

• Working on-site is essential to the function of this position.
• Physical requirements include sitting, stooping, turning, standing, bending, walking, hearing, reading, writing, and keyboarding, may lift up to 25 lbs.