Front Office I

Location: Oral Surgery Partners (Westchase), Los Angeles, CA | Full-time

About the role

We are looking for a Front Office I professional to join our growing practice. We pride ourselves on guiding our staff in the right direction to not only learn but also get hands-on training to move forward within the company.

Responsibilities

• Greet patients with a warm and friendly demeanor, ensuring they feel welcomed and comfortable upon arrival.
• Handle patient registration, verify insurance information, and assist with any necessary paperwork.
• Manage the appointment calendar efficiently to ensure optimal scheduling of patient visits.
• Coordinate with the oral surgeons and clinical staff to optimize appointment availability and minimize waiting times.
• Answer incoming phone calls and respond to email inquiries promptly and professionally.
• Provide accurate information about services, appointments, and general office policies.
• Maintain and update patient records with accuracy and confidentiality.
• Ensure all necessary documentation is complete and organized for easy access by the clinical team.
• Collaborate with patients to verify insurance coverage, including prior authorizations and pre-determination.
• Assist patients in understanding their insurance benefits and financial responsibilities.
• Assist in the coordination of administrative tasks to maintain the smooth operation of the office, including ordering office supplies, managing mail, and coordinating with vendors.
• Strive to deliver a five-star experience with exceptional customer service to all patients, addressing their concerns and resolving any issues that may arise.
• Ensure a positive patient experience from check-in to check-out.
• Comply with all office policies, procedures, and protocols to maintain a safe and efficient working environment.
• Maintain confidentiality of all doctors, staff, and patient information.

Requirements

• High school diploma or equivalent is required.
• Proficiency in computer software applications.
• Strong organizational skills and attention to detail to handle patient records, scheduling, and administrative tasks efficiently.
• Professional language and customer service mindset.
• Effective written and verbal communication skills.
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication, and Microsoft Office skills.
• Passionate about healthcare excellence.

Preferred Qualifications

• Proven experience as a Front Office Administrator, Receptionist, or similar role in a healthcare or dental setting.

Schedule

• Monday to Friday, 8-hour shift.

Benefits

• 401(k) Matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Life Insurance
• Referral Program

Special Requirements

• Working on-site is essential to the function of this position.
• Physical requirements include sitting, stooping, turning, standing, bending, walking, hearing, reading, writing, and keyboarding; may lift up to 25 lbs.