Front Office

Purpose of Job

Improve the overall health of the communities we serve by performing reception, scheduling and general administrative support duties as follows:

Essential Duties And Responsibilities

• Immediately greets patients upon arrival; verifies appointment time, insurance and personal information, and collects co-pay.
• Schedules patient appointments based on established scheduling guidelines to ensure clinic can achieve target productivity expectations.
• Reconciles daily receipts/petty cash.
• Takes patient demographics over the phone & enters into electronic health records system (EHR).
• Ensures accuracy and completion of intake forms before forwarding to appropriate department for processing.
• Professionally answers calls, takes messages and/or refers callers to appropriate individuals.
• Schedules translators as needed.
• Treats patients with highest respect in all functions of job and maintains patient confidentiality.
• Maintains patient waiting rooms for cleanliness and security.
• Performs other duties assigned, including supporting the CHAS Health Mission and Core Values.

Qualifications

• HS diploma or equivalent preferred.
• Applicable additional schooling and/or formal training preferred.
• Customer service and multi-line telephone experience preferred.
• Computer skills required.
• Able to spell accurately.
• Able to clearly communicate information to patients and gather information from patients.
• Must have basic math skills to calculate patient payments.
• Commitment to supporting a safe, respectful, equitable, and inclusive environment required.

Physical Demands

• Front Office staff are required to stand, sit, and be mobile one-third to two-thirds of the time.
• They are required to use hands to finger, handle or feel over two-thirds of the time; while reaching with hands and arms occurs one-third of the day.
• Climbing or balancing, stooping, kneeling or crouching occurs less than one-third of the time.
• Communicating by talking / hearing occurs over two-thirds of the day.
• Amount of time spent lifting or exerting force is about 50% for up to 10 pounds and less than one-third of the time up to 25 – 40 pounds. Rarely is there a need to lift more than 41 pounds.

Compensation Range

Competitive Compensation & Exceptional Benefits
At CHAS Health
Join a workforce that values your expertise as much as your wellbeing!
CHAS Health's comprehensive compensation package* includes:
Annual milestone bonus for all eligible employees! $500 for every year worked, up to $5,000.
Robust health coverage with employer-offered medical, dental, vision, long-term care, and life insurance.
401(k) with up to 6% employer match for a retirement plan that invests in your future.
Work/life balance—enjoy more than six (6) weeks of paid time off (PTO) annually for full-time employees, to recharge and refresh.
Tuition assistance and student loan repayment—let CHAS Health pay for your education!
Up to $7,500 for childcare annually through reimbursement, to help you balance work and family life.
CME and license fee reimbursement—we've got you covered.
Offered benefits dependent upon employee eligibility and criteria