Front Office I

Location: Westford, MA | Full-time, in-office position

About the role

We are seeking a compassionate and discreet front office professional with superb time management and record-keeping skills. The ideal candidate will be a confident and professional administrator with excellent communication and interpersonal skills, contributing to the efficient day-to-day administration of our healthcare facility. Top candidates will thrive under pressure, multitask in a fast-paced environment, and respond effectively to patient emergencies.

Responsibilities

• Greet patients warmly, ensuring they feel welcomed and comfortable upon arrival.
• Handle patient registration, verify insurance information, and assist with necessary paperwork.
• Manage the appointment calendar efficiently to optimize scheduling and minimize waiting times.
• Coordinate with oral surgeons and clinical staff to ensure optimal appointment availability.
• Answer incoming phone calls and respond to email inquiries promptly and professionally.
• Provide accurate information about services, appointments, and general office policies.
• Maintain and update patient records with accuracy and confidentiality.
• Ensure all necessary documentation is complete and organized for easy access by the clinical team.
• Collaborate with patients to verify insurance coverage, including prior authorizations and pre-determinations.
• Assist patients in understanding their insurance benefits and financial responsibilities.
• Coordinate administrative tasks such as ordering office supplies, managing mail, and working with vendors.
• Deliver exceptional customer service to ensure a positive patient experience from check-in to check-out.
• Address patient concerns and resolve any issues that may arise.
• Comply with all office policies, procedures, and protocols to maintain a safe and efficient working environment.
• Maintain confidentiality of all doctors, staff, and patient information.

Requirements

• High school diploma or equivalent.
• Proficiency in computer software applications.
• Strong organizational skills and attention to detail for managing patient records, scheduling, and administrative tasks.
• Professional language and customer service mindset.
• Effective written and verbal communication skills.
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication, and Microsoft Office skills.
• Passion for healthcare excellence.

Preferred Qualifications

• Proven experience as a Front Office Administrator, Receptionist, or similar role in a healthcare or dental setting.

Schedule

• Monday–Thursday: 7:45 AM–4:30 PM
• Friday: 7:45 AM–1:00 PM
• May require travel to other practice locations in Billerica and Worcester as needed.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Referral program

Special Requirements

• In-office work is an essential function of this job.
• Physical requirements include sitting, stooping, turning, standing, bending, walking, hearing, reading, writing, and keyboarding.
• May lift up to 25 lbs.