Front Office Host (Seasonal)

About the role

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires.

Responsibilities

• Process guest check-in and check-out procedures
• Communicate hotel services and promotions to guests
• Respond to guest inquiries and assist with reservations
• Handle guest complaints and resolve issues
• Manage room keys and ensure proper distribution
• Process forms of payment and maintain financial records

Requirements

• Previous experiences in a luxury resort preferred
• Must possess a professional presentation
• Outstanding guest services skills, sophisticated verbal & written communication skills
• Strong interpersonal and problem-solving abilities
• Highly responsible and reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to stand for long periods of time
• Must have open availability including overnights

Qualifications

• Must have open availability including overnights

Skills

• Excellent communication skills
• Customer service skills
• Problem-solving skills
• Attention to detail

Benefits

• Complimentary Employee Meal and Parking
• Complimentary hotel nights and discounts at Hyatt properties around the world
• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Account
• Paid holidays, vacation and sick leave
• 401K with Matching Employee Stock Purchase Plan
• Education Reimbursement

Pay

The hourly rate for this position is $24.50.

Schedule

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.